Charlotte, NC30+ days ago
Customer Accountability: Understands and supports the Banks Customer Service Strategy Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity Leads, coaches and models quality service delivery at every interaction Supports the ongoing improvement of the partner/Customer experience. It requires critical strategic thinking, and a good balance between understanding TDs Operating Model and program structure and governance; combined with a solid knowledge of performance consulting practices, strong strategy planning, change management, collaboration, stakeholder management, and communication skills to foster and influence change and implement best practices to drive Company and departmental results.