Entry Level Call Center Manager Jobs in Washington, DC
Middle River Aerostructure Systems
Baltimore, MD
Performs assembly of a major production subassembly* and operations of similar complexity where the work involves assembly or installation without the aid of tools, or the existing tools do not locate all parts and assemblies and the specifications necessitate fitting and adjusting of parts or details, coordinating of location of many details and similar duties. A pioneer in the production and assembly of complex aerostructures including aircraft and rocket components, engine nacelle systems, thrust reversers and advanced composite products, we apply the latest digital technologies and automation in composite design and manufacturing that are second to none.
PlanIT Group
Washinfton, DC
Conduct acceptance tests on premises, using Intelligent Mail Device (IMD) scanners, Commercial Mailer Electronic Files, Commercial Mailer Extract files, Intranet tracking screens, Internet tracking screens, Product Tracking and Reporting System web applications, Program Registration system, Electronic Marketing Reporting System (EMRS), Expedited Service Specialist (ESS) web application, PTR reports, Call Center Agent screens or Integrated Voice Response (IVR) system, Enterprise Data Warehouse (EDW), PostalOne!, • Analyze and document PTR business logic, including database and processing rules, and update documentation as new requirements are developed.
Zolid CO
Washington, DC
The Call Center Agent handles inbound and outbound calls, providing customer support and ensuring efficient service. Resolve customer concerns or escalate issues when necessary.
Sparkbit 360
Washington, District of Columbia
This role works closely with team members to ensure efficient call handling, accurate information management, and a high level of customer satisfaction across all interactions. We are searching for a reliable and detail-oriented Call Center Agent to support daily customer communication and service operations at our Washington, DC location.
Ivyhill Technologies LLC
$40000 - $44000
Bethesda, MD
Be familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services. Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.
The Bowen Group - VEOCC
Chantilly, VA
The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program.
Nealey Tire & Auto
Annapolis, MD
We aim to create enthusiastic advocates for our services by providing unexpected perks such as loaner vehicles, friendly ASE-certified technicians, comprehensive digital vehicle inspections, and more. You document all interactions accurately, manage difficult customer situations with professionalism, and collaborate with store leaders to ensure seamless communication and an excellent customer experience.
DARCARS Automotive Group
Rockville, MD
We’re looking for Call Center Representative to be the vital link between our service department and our valued customers! Experience in a call center or customer service role (automotive experience is a plus!).
Mercy Medical Center
Baltimore, Maryland
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Responsibilities: The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience.
VECRA Inc
Lanham, MD
Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm.
Pediatric Specialists of Virginia
Fairfax, VA
Dedicated exclusively to caring for children, our partnership ensures families in the region have access to the nation’s most highly regarded doctors and experts devoted to pediatric care. Meet or exceed Individual Agent Performance Statistics: Logged In Time, Avg Skill set Talk Time, % of Calls Presented is answered, and Calls Returned to queue not to exceed based on the specific department goals.
G.V. Inc.
Alexandria, VA
We are a fast-growing company specializing in delivering engaging, high-energy activations that connect organizations with their audiences and drive measurable engagement and growth. This is a great opportunity for individuals looking to start a career in customer service, client support, or customer relations, with full training and advancement opportunities available.
MedStar Health
$74214 - $134596
Washington, DC
Chenega Corporation
Washington, DC
Skill in serving as the single accountable authority and primary Government point of contact, analyzing operational data, interpreting ServiceNow or comparable dashboards (e.g., Power BI concepts), and translating performance metrics into clear, executive‑level, decision‑ready insights; skill in implementing quality control processes, managing performance and risk escalation, and producing accurate monthly, quarterly, and annual reports. Ability to maintain end‑to‑end accountability across multiple functional areas, exercise independent judgment, proactively resolve issues, support audits and COR inquiries with traceable data, and effectively prioritize competing demands in a high‑visibility Federal environment.
PMT Corporation
Baltimore, MD
The Territory Sales Manager within our Plastic Surgery and Reconstructive Surgery Division will be responsible for managing and maintaining current accounts, build upon existing accounts while also developing new business in their assigned territory. PMT Corporation, located in Chanhassen, Minnesota, is known for manufacturing and distributing high end, innovative products within the Orthopedic, Neurosurgery, and Plastic Surgery markets.
Lifelancer
$120000 - $160000
Washington D.C., District of Columbia
Evidence-driven practice integration: translate clinical evidence into simple practice behaviors (screening prompts, exam-lane cues, intake questions); equip staff with tools that convert interest into consistent use; capture field insights to refine messaging and resources. Educate & influence: lead compliant in-office data reviews, trainings, and lunch-and-learns with Eyecare professionals as the audience, focused on patient selection, expected outcomes, safety, onset/duration, and practice workflow.
Mercy Medical Center
Baltimore, Maryland
Oversees and supports staff who use computer system for scheduling, patient registration, charge and payment entry inquiries, inter-departmental communication and document preparation and prints encounter forms, lab slips, patient receipts and other information as needed. Review patient demographic information for completeness and accuracy, makes follow-up inquiries as appropriate, determines patient co-payment, reminds patients of unpaid balances and updates computer master record.
Pella Mid-Atlantic
Beltsville, MD
The Contact Center Agent will make outbound sales calls, answer, and respond to inbound calls and internet inquiries, providing product knowledge and setting appointments. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor.
TalentBurst, Inc.
Chantilly, VA
These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management. Duties and Responsibilities: Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments: Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
Walgreens
FAIRFAX, VA
May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
Oneida Technical Solutions
Fort Belvoir, VA
Engineers support long haul communication for Fort Belvoir, Fort AP Hill, Joint Base Myer Henderson Hall, and Fort Meade network system, including the WAN, SONET links and connectivity, fiber and Ethernet cabling, and other infrastructure components to include frame, patch panels, multiplexers (Edge links, Access-T), hubs, routers, switches, concentrators, firewalls, SONET multiplexers, cable management systems and other network enhancements down to the Edge Access Switch level, using the Master Station Log (MSL) to record and submit all work assignments that deal with C4IM customers, troubleshooting; DISA, and commercial vendors, using Remedy ticket submissions for all work assignments that deal with customers in support of ensuring all responses to critical and Very Important Person (VIP) tickets are accomplished upon notification from appropriate Government authority during afterhours operations, supporting the installation of new/modified hardware, operating systems and software applications ensuring integration with DISA and Regional IA compliance, provides Communication Security (COMSEC) support to DISA and RNEC-NCR customers by picking up, keying, rekeying, Over the Air Rekey (OTAR), deleting, inventorying and documenting COMSEC material and COMSEC devices to including KIV-7 (Family), KG-175 bracket family and Secure Terminal Equipment (STE), accomplishing capture design and configuration for COMSEC devices; performing software upgrades per National Security Agency (NSA), RNEC-NCR KMI Operating Account Manager (KOAM) and RNEC-NCR Security Manager Guidance (See DD Form 254 for COMSEC access requirements), serving as Communications Security (COMSEC) couriers and hand receipt holders/couriers responsible for signing and accounting crypto-keying material; maintaining inventories and controlling the use of keying material; troubleshooting, operating, performing (OTAR), Quarterly/annual and monthly Cryptographic key updates, maintaining/managing software and application configurations and configuration reporting, installing security patches to protect against information assurance (IA) vulnerabilities, implementing procedures to ensure only approved personnel have access to the Fort Belvoir network, and installing Government Public Key Infrastructure (PKI) server side certificates and implementing Secure Sockets Layer (SSL) and other secure methods of data transmission including support to the VPN and VPN servers, CITRIX and Structured Query Language (SQL) servers. Successfully completing equipment installations, movements, additions and changes, such as accomplishing these actions to maintain the network ICAN infrastructure including hubs, routers, switches, concentrators, firewalls, virtual private networks (VPNs), SONET multiplexers, servers, storage area nodes (SANs), cable management systems and other network enhancements down to the Edge Access Switch level, supporting NIPRNET Internet and web access, establishing communication links capable of providing required bandwidth to support effective and efficient connectivity and digital communications between Fort Belvoir and offsite Government facilities, implementing/maintaining software and application configuration management and configuration reporting, installing/updating anti-virus software and anti-virus signature files on all assigned assets, installing security patches to protect against information assurance (IA) vulnerabilities, implementing/applying procedures to ensure only approved personnel have access to the Fort Belvoir network, and installing Government Public Key Infrastructure (PKI) server side certificates and implement Secure Sockets Layer (SSL) and other secure methods of data transmission including support to the VPN, VPN servers, CITRIX, and Structured Query Language (SQL) servers.
Stake Center Locating
Herndon, VA
Stake Center Locating is hiring entry level Locate Technicians to locate underground utilities, troubleshoot, and mark the ground (using paint and flags), promoting damage prevention in your community. Ability to carry up to 5 lbs of electronic locating equipment for extended periods of time; lifting objects up to 25 lbs or lifting in excess of 75 lbs with tool aids.
Stake Center Locating
Alexandria, VA
Stake Center Locating is hiring entry level Locate Technicians to locate underground utilities, troubleshoot, and mark the ground (using paint and flags), promoting damage prevention in your community. Ability to carry up to 5 lbs of electronic locating equipment for extended periods of time; lifting objects up to 25 lbs or lifting in excess of 75 lbs with tool aids.
Stake Center Locating
Washington, DC
Stake Center Locating is hiring entry level Locate Technicians to locate underground utilities, troubleshoot, and mark the ground (using paint and flags), promoting damage prevention in your community. Ability to carry up to 5 lbs of electronic locating equipment for extended periods of time; lifting objects up to 25 lbs or lifting in excess of 75 lbs with tool aids.
Chenega Corporation
Ft Meade, MD
Provide direct support for VTC capabilities, work on new Ui designs and integration with multiple Chenega AV Engineering teams who are building new spaces, performing upgrades and patches, and assist with customer training. The Master Crestron AV Programmer shall develop and maintain existing AV capabilities within the client’s headquarters and outlying subordinate sites and ensure the AV Engineering Team has the tools necessary to successfully execute the mission of the customer.
HII Mission Technologies Division
$91213 - $115000
Annapolis Junction, MD
9 years relevant experience with Bachelors in related field; 7 years relevant experience with Masters in related field; 4 years relevant experience with PhD or Juris Doctorate in realted field; or High School Diploma or equivalent and 13 years relevant experience. 5 years relevant experience with Bachelors in related field; 3 years relevant experience with Masters in realted field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience.
Mercy Medical Center
Baltimore, Maryland
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value.
Chenega Corporation
Arlington, VA
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. .
Masco Corporation
$24 - $25
Chantilly, VA
These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management. Duties and Responsibilities: Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments: Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
Milbank LLP
$70000 - $90000
Washington - DC, undefined
If a request should be directed to other resources/departments, then coordinate accordingly while maintaining overall ownership of the request (ensure request is routed to the appropriate team or department in a timely and clear manner; verify the quality of the work product and follow-up with the requestor). Overview: Reporting to the Legal Administrative Support Manager, the Legal Team Assistant will provide client service-related duties as part of an integrated legal support team encompassing a broad range of support tasks.
Maximus
Tysons, VA
Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to [1] www.speedtest.net). - Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior.
Lawelawe Defense Inc
Bethesda, MD
Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization. Manage or take part in the MTF Information Assurance Vulnerability Management (IAVM) program, which requires disseminating, coordinating, validating, reviewing, guiding, data entry, training, and monitoring compliance data provided or available to/from DoD and MHS.
Mercy Medical Center
Baltimore, Maryland
Responsibilities: The Management Trainee undergoes practical training in a physician office which serves as a training ground for him/her to learn all aspects of practice management in a systematic manner under the guidance of experienced managers. Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025.
Mercy Medical Center
Ellicott City, Maryland
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value.