Maintain strong understanding of CRM systems, call center metrics, and commercial sales dynamics to support inside sales executionExperience operating within high-performance sales organizations where results are measured by growth, conversion, and revenue impactExperience working with CRM (e.g., Veeva/Salesforce), call center metrics, medical/pharmacy claims, and syndicated sales data (e.g., IQVIA, Symphony), leveraging BI tools, SQL , advanced Excel , and emerging AI capabilities to generate actionable commercial insightsExpertise in sales performance analysis, funnel management, KPI definition, and inside sales or sales operations environmentsExpertise in business planning and market analysis, defining program metrics/team management and analyzing CRM dataDesired RequirementsExperience supporting pharmaceutical or healthcare commercial sales teamsBackground in inside sales, sales operations, or commercial excellence rolesAt Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. Manager, Strategic Operations & Analytics (Engagement Center)Updated: March 3, 2026Location: Remote, United StatesJob ID: 11483You are ahead of the curve in commercial sales performance trends and evolving virtual engagement models .In this role, you will translate commercial priorities into scalable performance strategies that accelerate revenue growth across the Engagement Center.