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Full Time

Summary: The case manager is responsible for using sound professional judgment and best practices to ensure quality case management services are provided to the service population especially in crisis situations while maintaining compliance with establishe...

Confidential

Inner West Side, San Antonio, TX, USA

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Full Time

This position is responsible for the overall direction and management of FL customer service personnel, including front line Customer Service Agents, Supervisors, Managers and Dispatch employees. Manage and provide guidance on performance metrics, billing,...

4245 SW 71st Ave, Miami, FL, USA

Full Time

Supervises the day to day activities of team members within the call center operations. Evaluates and coordinates the workflow and activities of call center representatives to meet the volume management target. Supports call center representatives on incom...

Bedford, TX, USA

Full Time

AmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation...

Bedford, TX, USA

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Full Time

Summary: Provides operational support to the Call Center Management team for 150+ employees by providing keen awareness workforce scheduling. Ensures that staffing levels cover volume of business needs. Utilizes analytics to tie workforce management to key...

2833 Cattlemen Rd, Sarasota, FL, USA

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Full Time | Pay: $40,000 - $55,000/year

The Call Center Manager is responsible for overseeing call center operations as well as training, coaching and managing the Customer Service Representatives. The call center primarily handles inbound calls from individuals who are seeking to attain more in...

Atlanta, GA, USA

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Full Time

Responsible for supervising and coaching a team of associates in providing quality service for inbound and/or outbound telephone calls. Creates and maintains company monitoring standards for call center/customer service representatives. Conducts analysis o...

6770 North Sunrise Boulevard, Glendale, AZ, USA

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Full Time

Our client is currently seeking a Call Center Team Lead to drive service levels to the optimal level through analysis of trends and performance. This is a year long contract that can be extended indefinitely. Responsibilities Handle volume management and a...

Oakbrook Terrace, IL, USA

Full Time

Communicate all changes, enhancements, new version releases, etc. to the appropriate personnel including the Manager of NA Operations, Training department and Quality Services on a consistent and timely manner....

16800 Executive Plaza Dr, Dearborn, MI, USA

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Full Time

OpenTech Alliance, Inc. is the leading developer of innovative technology solutions for the Self Storage industry. The company's solutions include; a line of INSOMNIAC Kiosks, INSOMNIAC Live! Call Center services, INSOMNIAC Online for web and mobile sites,...

OpenTech Alliance

Phoenix, AZ, USA

Full Time

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evalua...

Tampa, FL, USA

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Full Time

Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence. Assume accountability for the delivery of value-adding ope...

4335 Equity Dr, Columbus, OH, USA

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Full Time

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or...

Indianapolis, IN, USA

Full Time

The Call Center Manager oversees the the day-to-day of Call Center operations and manages a team of Customer Service Representatives that handle customer service inquires and problems via the phone. This is for proposed business. All employment offers are...

ransdev Services

Los Angeles, CA, USA

Full Time

The Call Center Supervisor is responsible for day to day supervision of staff in the Health & Welfare Services Department. This includes but is not limited to daily review of performance metrics for each area and timely communication of improvement nee...

Concord, CA, USA

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Full Time

Monitor call performance of team members against standards; receive input from Quality Control and Training Department; coach/mentor team members using data received from variety of sources. Maintain performance records/reports of team. Review reports to a...

Henderson, NV

Full Time

Areas of Responsibility: Call Center Job Summary: Manages staff and activities of the Call Center to ensure a pleasant guest experience and efficient and effective provision of services. Applies high guest service standards. Works closely with Revenue Mana...

Prior Lake, MN, USA

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Full Time

The Resolves difficult issues regarding client complaints and other matters while working closely with mangers in other departments to report problems or develop solutions to customer concerns. Ensures tasks are completed in accordance with policy contract...

Ebix

1 Ebix Way, Johns Creek, GA, USA

Full Time

At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals...

Field IT&S

2316 E Meyer Blvd, Kansas City, MO, USA

Full Time

The Director, WBN Client Services oversees a team of Client Success Directors (CSDs) responsible for ongoing client management, growth, relationship building and network satisfaction. The Director, WBN Client Services will work directly with the team of CS...

1375 N Scottsdale Rd, Scottsdale, AZ, USA

Full Time

Customer Care Supervisors are critical to our business and the overall customer experience. The responsibilities for this role include directly supervising a team of agents, managing their team's performance, developing new hires, performing corrective...

60 Lister Ave, Newark, NJ, USA

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Full Time

Telcare, a BioTelemetry Company is seeking a Manager, Customer Care for our Concord, MA office. This role is critical to our day to day business operations. This individual will manage day to day customer support function. He/She will also be the key point...

Concord, MA, USA

Full Time

The MCC Operations Manager is primarily responsible for managing the day to day operations of multiple teams in a complex inbound call center handling inbound and outbound lending and deposit phone calls. In addition this position has responsibility for in...

Winston-Salem, NC, USA

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Full Time

Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 147,000 computerized workstations, with more than 190,000 employees across 311 contact centers in 65 coun...

Mahwah, NJ, USA

Full Time

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energ...

6200 Northwest Parkway, San Antonio, TX, USA

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