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This role works closely with Customer Care Representatives (CCR), Outside Customer Care Representatives (OCCR), Regional Account Managers (RAM), Field Technicians, Technical Service teams, and global manufacturing sites to ensure customers receive proactive, coordinated, and high-value aftermarket support. Ideal candidates may come from bakery maintenance leadership, field service management, aftermarket operations, industrial automation support, or customer-facing technical leadership roles within food manufacturing or capital equipment industries.

WE RISE TOGETHER! At AMF, we are dedicated to working alongside our customers to produce better food for families around the world while creating better lives for our teammates, families, customers, and communities.AMF Bakery Systems is the world's largest manufacturer of high-speed bakery equipment. We provide complete automated bakery solutions for numerous categories, including Soft Bread and roll, Artisan Bread, Cake and Pie, Pizza and Flatbread and Pastry and Croissant. AMF is part of the Markel Food Groups, the leading equipment supplier to food manufactures around the world. Our culture and shared values are spelled out in "The Markel Style" as we encourage and recognize teammates that bring these values to life each day. With the style as our guide, our teams pursue excellence while keeping a sense of humor. Seeking to know our customers' needs, we aim to build financial value for our shareholders while sharing success with others and winning together. We are inspired to work hard and encouraged to challenge management to find better ways of doing things. At AMF, we believe in fostering the professional development and personal potential of our diverse workforce. If you're searching for the next company to call home, AMF Bakery Systems provides a teammate-centered culture with exciting career growth opportunities. We strive to build extraordinary teams by seeking out a wide range of talent, experiences, and diverse backgrounds. Diversity of thought and the collaboration of various life experiences are what drive growth and innovation at AMF. Aftermarket Solutions CoordinatorPosition SummaryThe Aftermarket Solutions Coordinator serves as the primary aftermarket relationship owner for assigned customers by coordinating complex technical and operational issues while identifying opportunities to improve customer performance through AMF aftermarket solutions. This role is responsible for managing customer situations through resolution by coordinating internal AMF resources across service, engineering, manufacturing, parts, and commercial teams.The position plays a key role in strengthening long-term customer relationships while driving growth in Repair & Modernization (R&M), Maintenance Partnership Programs (MPP), technical services, training programs, and aftermarket parts revenue. Success in this role is measured through customer satisfaction, issue resolution, installed base growth, and aftermarket revenue development.This role works closely with Customer Care Representatives (CCR), Outside Customer Care Representatives (OCCR), Regional Account Managers (RAM), Field Technicians, Technical Service teams, and global manufacturing sites to ensure customers receive proactive, coordinated, and high-value aftermarket support.Ideal candidates may come from bakery maintenance leadership, field service management, aftermarket operations, industrial automation support, or customer-facing technical leadership roles within food manufacturing or capital equipment industries.Key ResponsibilitiesCustomer Relationship Management<ul><li>Develop and maintain strong long-term relationships with assigned customers.</li><li>Serve as the primary point of ownership for complex customer issues and aftermarket coordination.</li><li>Conduct regular customer site visits to understand operational challenges, identify opportunities, and strengthen customer engagement.</li><li>Build trust and credibility by ensuring timely follow-through and communication during</li></ul> Technical & Operational Coordination<ul><li>Lead complex customer issues through resolution by coordinating internal AMF teams including Technical Service, Engineering, Manufacturing, Parts, and Field Service.</li><li>Drive accountability and follow-up on corrective actions, punch list items, service needs, and operational improvement initiatives.</li><li>Coordinate customer support strategies across multiple AMF manufacturing and service locations when required.</li></ul><ul><li>Support customers during escalated operational situations with urgency, professionalism, and strong problem-solving leadership. Develop and deliver presentations, proposals, service contracts, and parts quotes.</li></ul>Aftermarket Business Development<ul><li>Identify and develop opportunities for Repair & Modernization (R&M), Maintenance Partnership Programs (MPP), technical services, training, and aftermarket parts sales.</li><li>Develop and maintain a healthy aftermarket opportunity pipeline with clear priorities, probability, timing, and next steps.</li><li>Support proposal development, presentations, service contracts, quotations, and aftermarket business case discussions.</li><li>Collaborate with commercial teams to strengthen AMF's long-term installed base strategy.</li></ul>Project & Program Management<ul><li>Manage assigned aftermarket programs, service initiatives, and customer action plans from initiation through completion.</li><li>Prioritize customer needs, travel schedules, and internal resources for maximum customer and business impact.</li><li>Ensure accurate documentation of customer activity, opportunities, service actions, and project status updates.</li></ul>Systems & Tools<ul><li>Utilize CRM, D365, and other AMF systems to manage opportunities, customer communications, action tracking, and reporting.</li><li>Maintain accurate call reports, opportunity updates, customer records, and project documentation.</li></ul>Required Knowledge, Skills & Experience<ul><li>Bachelor's degree in business, engineering, technical field, or equivalent combination of education and industry experience preferred.</li><li>Experience in capital equipment, industrial manufacturing, automation, baking, or food processing industries.</li><li>Demonstrated ability to manage customer relationships and coordinate complex technical or operational issues.</li><li>Strong organizational, communication, and problem-solving skills.</li><li>Ability to influence cross-functional teams and drive accountability without direct authority.</li><li>Strong customer-facing presence with the ability to remain calm and effective under pressure.</li><li>Mechanical and technical aptitude with understanding of industrial equipment systems.</li><li>Experience using CRM systems and Microsoft Office applications.</li><li>Ability to travel approximately 50–70%</li></ul>Desired Skills & Experience<ul><li>Experience with aftermarket service programs, modernization projects, or installed base management.</li><li>Experience coordinating field service, engineering, or manufacturing resources.</li><li>Knowledge of bakery equipment, food manufacturing, or automated process systems.</li><li>Experience with PLC troubleshooting, controls systems, or industrial automation preferred.</li></ul>Competencies<ul><li>Customer Focus: Builds trusted customer relationships and ensures the customer perspective drives actions and decisions.</li><li>Results-Driven: Demonstrates ownership and accountability while driving customer satisfaction and aftermarket business growth.</li><li>Relationship Building: Demonstrates ownership and accountability while driving customer satisfaction and aftermarket business growth.</li><li>Operational Leadership: Coordinates cross-functional teams effectively and maintains focus through complex or high-pressure situations.</li><li>Problem Solving: Leads complex issues through structured analysis, coordination, and practical resolution.</li><li>Values-Led: Demonstrates integrity, teamwork, continuous improvement, and respect in all interactions</li></ul>

AMF Bakery

Aftermarket Solutions Coordinator

Alliance/Partner Management

Automation

Bakery

Business Case

Business Development

Business Growth

Capital Equipment

Communication Skills

Continuous Improvement

Corrective Action

Cross-Functional

Customer Escalations

Customer Relations

Customer Relationship Management (CRM)

Customer Satisfaction

Customer Support/Service

Diversity

Documentation

Establish Priorities

Follow Through

Food Production

Food and Beverage Industry

Groundskeeping

Health Maintenance

Identify Issues

Leadership

Manufacturing

Manufacturing Automation

On Site Support

Operational Improvement

Organizational Skills

Parts Sales

Performance Management

Presentation/Verbal Skills

Problem Solving Skills

Programmable Logic Controller (PLC)

Project/Program Management

Proposal Development

Sales Management

Structured Analysis

Style Guide

Systems Administration/Management

Team Player

Technical Leadership

Time Management

Training Program

Willing to Travel

Talent Acquisition

This chic 134 room hotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac. The hotel brings together world travelers and neighbors alike while showcasing Alexandria's rich legacy and knack for innovation through thoughtful touches from local businesses and artisans.

<div><h2>Multi-Outlet F+B Manager</h2>Reports to Director of Food + Beverage, position is exempt. Lead an incredible team of hospitality professionals in our gorgeous, historic building. As a multi-outlet manager, you will collaborate with our other departments to bring our dynamic, exciting space to life. The season will be filled with work in a respectful, progressive environment that values what people bring to the team.What's in it for you:<ul><li>Paid vacation, sick time, and holidays</li><li>50% off food when you dine as a guest and reduced room rates for our sister hotels</li><li>Medical, dental, vision, and pet insurance at an affordable group rate</li><li>Paid time off to volunteer for the causes you care about in your community</li><li>Strong sense of belonging through diversity, equity, and inclusion</li></ul>Who you are:You are excited and passionate about being a leader in the three-ring circus that are multiple outlets bar. You pride yourself in controlling chaos; and are adept at making each guest in your restaurant feel like they are the only person in the room. While your mission is to provide an unmatched experience for your guests, you value the work and feedback of your associates as well. You enjoy and excel in the fast-paced, and often high-pressure environment to execute what is needed to exceed our guests' expectations and demonstrate the Aparium difference. You are attentive, courteous, efficient, and motivate others by inspiring confidence, respect, enthusiasm, and collaboration. You are highly organized and can work in an often-unpredictable environment to meet deadlines, all while maintaining a positive and professional demeanor. Basically, you're a very cool person who leads with empathy and inspires the same.What you will do:<ul><li>Oversee daily operations across multiple F&B outlets, ensuring consistency in service, quality, and brand standards</li><li>Collaborate with outlet managers and culinary teams to align service execution and guest experience</li><li>Maintain a strong floor presence, especially during peak service periods</li></ul>Beverage Program Leadership:<ul><li>Design, implement, and continuously evolve cocktail, wine, beer, and non-alcoholic beverage programs</li><li>Curate wine lists and bar menus aligned with concept, seasonality, and market trends</li><li>Establish and maintain vendor relationships; negotiate pricing and manage product selection</li><li>Monitor beverage cost, inventory, and waste to ensure profitability</li></ul>Team Leadership & Development:<ul><li>Recruit, train, and mentor outlet managers, bar managers, sommeliers, and service staff</li><li>Develop training programs to elevate beverage knowledge and service standards</li><li>Foster a culture of accountability, professionalism, and continuous improvement</li></ul>Guest Experience & Brand Standards:<ul><li>Ensure a consistently high level of service across all outlets</li><li>Handle VIP guests, special events, and service recovery situations with professionalism</li><li>Collaborate on events, activations, and promotions that enhance the brand and drive traffic</li></ul>Compliance & Standards:<ul><li>Ensure compliance with all health, safety, and alcohol service regulations</li><li>Maintain cleanliness, organization, and operational standards across all venues</li></ul>Who we are:Located in the heart of Old Town Alexandria, Hotel Heron offers guests the opportunity to see Old Town from a new vantage point. With Washington, DC just minutes away, Hotel Heron acts as beacon just across the river, inviting travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance. Originally opened in 1926 as the George Mason Hotel, the property has been thoughtfully reimagined through an adaptive reuse that pairs the historic inn with an adjacent new building housing modern event spaces and elevated guest rooms. Today, Hotel Heron is part of the Curio Collection by Hilton, a global portfolio of distinctive, independently spirited hotels. This chic 134 room hotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac. Elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Alexandria's rich legacy and knack for innovation through thoughtful touches from local businesses and artisans.Basic job requirements:<ul><li>3+ years of progressive F&B management experience, preferably in luxury or high-volume multi-outlet environments</li><li>Strong background in beverage program development (cocktails, wine, spirits)</li><li>Proven experience managing multiple outlets or large teams</li><li>Solid financial acumen and cost control</li><li>Exceptional leadership, communication, and organizational skills</li><li>Ability to thrive in a fast-paced, high-expectation environment</li><li>Strategic thinking and operational execution</li><li>Beverage expertise and innovation</li><li>Leadership and team development</li><li>Financial and analytical skills</li><li>Guest-centric mindset</li><li>Preferred qualifications:</li><li><ul><li>Wine or beverage certifications (WSET, Court of Master Sommeliers, or equivalent)</li><li>Experience in hotel, resort, or lifestyle hospitality environments</li><li>Knowledge of current beverage trends, including craft cocktails, low-ABV, and zero-proof offerings</li></ul></li></ul>As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from, and take pride in who we serve. Hotel Heron participates in E-Verify.</div>

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