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Company Contact Info

  • Tampa, FL
  • Shawn Pathak

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Telecom Analyst

Integrated Resources, Inc • Tampa, FL

Posted 9 days ago

Job Snapshot

Contractor
Other Great Industries
Installation - Maint - Repair

Job Description

Position: - Telecom Analyst

Duration: - 6+ months

Location:  Tampa, FL



Job Description: -

  • Telecom Analyst position will manage and service Mobile Devices including iOS Smart phones (iPhones), iOS tablets, hotspots and machine to machine cellular devices.
  • Provide consultation and guidance to company business partners regarding design and optimization of cellular infrastructure and carrier service plans.
  • The Telecom Analyst will also provide customer service to company business partners on all Unified Communications technology, including enterprise VoIP, Webex conferencing, Instant Messaging & Presence, and conference room audio/visual systems.


Primary Duties and Responsibilities: -

  • Work on and complete incidents and requests related to mobile devices, enterprise VoIP telephones, Webex and conference room systems.
  • Perform customer service for company business partners in relation to mobile devices and plans, enterprise VoIP telephones, Collaboration, Webex and conference room systems.
  • Perform troubleshooting for company business partners in relation to mobile devices and plans, enterprise VoIP telephones, Collaboration, Webex and conference room systems.
  • Order mobile devices and accessories for company business partners.
  • Collaborate with wireless carrier team to maintain business relationship, ensure quality service and response, and to manage service opportunities for company business partners.
  • Administer mobile devices and update internal Access Databases of all Wireless Devices (entire life cycle).
  • Provide ad-hoc statistical and usage reporting as requested and advise department leadership of misuses of company resources.
  • Based on analysis of usage patterns, adjust rate plans or plan design.



Job Requirements

Required: -

  • Strong computer skills required with demonstrated efficiency in Windows Word, Excel, Access, Exchange and PowerPoint and mainframe work order systems (Workman). 
  • Experience working Wireless Carriers.
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