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  • Alexandria, VA

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Bilingual Tigrigna/English Phone/Video Interpreter

LanguageLine Solutions • Alexandria, VA

Posted 29 days ago

Job Snapshot

Full-Time/Part-Time
Degree - High School
Other Great Industries, Telecommunications
Customer Service, Telecommunications, Entry Level

Job Description

Job Title: Tigrigna Interpreter

Location: Work at Home position in US/Canada (positions may not be available in all areas)

Position: Based on business needs, Regular or Contract positions are available

Position Overview:

The Tigrigna Telephone/Video Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Tigrigna and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.  

The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. He/She is professional and courteous at all times. The interpreter uses appropriate terminology and understands common industry procedures and practices. The calls may involve simple or complex, technical or non-technical subjects.

This position does not involve written translation however translators and other skilled linguists are encouraged to apply. Telephone/Video interpreters translate verbally.

**This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.** 

Principal Duties and Responsibilities:

  • Answer calls promptly and conduct interpretation in a friendly and professional manner.
  • Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
  • Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
  • Maintain a professional demeanor throughout the call at all times.
  • Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
  • Maintain punctuality and availability during scheduled work hours.
  • Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
  • Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
  • Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Qualifications:

  • Fluency in Tigrigna and English and skilled in the associated cultural dynamics.
  • Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
  • Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
  • Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
  • Must be at least 18 years of age.
  • Legally authorized to work in the US/Canada.
  • Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
  • High school diploma or equivalent.
  • Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.

**Based on your location, a pre-employment background check and/or drug screen may be required**

Job Requirements

Technical Requirements:

  • Dedicated landline and telephone or VoIP (internet phone) and head-set. Telephone services cannot have call waiting, voicemail, call forwarding, caller ID, voice messaging or other features that may interfere with call delivery. For optimal connectivity: A cellular or cordless phone is not permissible.
  • High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 1 Mbps.
  • A direct connection from the modem to the desktop or laptop must be used. Cable or fiber optic services are preferred. For optimal connectivity: Satellite service is not permissible.

Physical Requirements:

  • Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
  • Must have sufficient manual dexterity to type or write.
  • Able to lift up to 26 lbs.
  • May be exposed to moderate noise levels; i.e. computer, audio, telephone.

OPEN UNTIL FILLED --- EEO/AA

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