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Director of Program Operations

Metropolitan Family Services Chicago Full-Time
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Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 72,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

MFS established Metropolitan Peace Initiatives in response to record levels of homicide and community violence. The goal of this initiative is to provide a comprehensive, long-term approach to reduce homicides resulting from gun violence.  This framework brings together community-driven strategies that empower community-based organizations to intervene with those individuals at the highest risk of driving the violence while working with the overall resident population to transform perceptions and realities of their community.  This holistic framework responds to high-risk incidents while also being proactive in preventing situations.  A goal of this strategy is to increase the collaboration of community-based organizations across communities.

We are now hiring for a full-time Director of Program Operation to join our Communities Partnering 4 Peace team!

The Director of Program Operation will provide leadership to ensure success development and implementation of the Metropolitan Peace Initiatives. Ensure the implementation of best practice program strategies and standards by the partner organizations. Manage the stakeholder relationships including the funding community, program partners, law enforcement, research partners, city officials and community members. Reports to the Executive Director.

Essential Job Functions:

  • Provides leadership to the Communities Partnering 4 Peace agencies and program partners to ensure program implementation, development of performance metrics and performance tracking realize the mission of the program.
  • Tracking national, state and local developments in policy forums including legislative activity.
  • Facilitate and manage relationship with a broad array of stakeholders including community-based organizations, gang intervention leaders, law enforcement, academics and other subject matter experts.
  • Actively participate in forums, meetings and strategy session with community members and key stakeholders.
  • Prepare materials and reports for meetings with program partners.
  • Develop program reports and policy briefs to support the MPI work.
  • Uses outcome data to inform program practice
  • Provide consultation, technical assistance and writing expertise in public and private resource development for grant writing, reporting and site visits.
  • Participate in cross agency planning, development and communication activities as needed. Ensure adherence to program goals and policies within the project area.
  • Responsible for collaborating with the Metropolitan Peace Academy in partnership with partner organizations, to ensure continuous learning and certification for outreach professionals. 
  • Works with research partners to manage process of selecting metrics, key performance indicators, data collection and tracking mechanisms.
  • Responsible for providing content and messaging for the funders supporting the Metropolitan Peace Initiatives.
  • Create a sustainability plan to ensure the longevity of this work.
  • Other duties as assigned


  • Bachelor Degree in clinical social work or related field required. Master’s Degree preferred.
  • Ten (10) years in human services or other related fields, including experience with program development, program evaluation, outcome analysis, quality improvement processes, practice trend analysis, and training. 
  • Demonstrated track record of success with managing large projects with multiple stakeholders.
  • Ability to work in collaborative relationship with community leaders, city agencies, government official and the philanthropic community.
  • History of strong decision making skills. 
  • Strong interpersonal, communication and team-building skills are required. 
  • Ability to work cooperatively with persons across disciplines, both within and outside the agency. 
  • Mobility to travel throughout metropolitan Chicago required.

Metropolitan Family Services offers a very generous benefits packet to our professionals: 

  • Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
  • Dental and Vision Insurance Options
  • 11 paid Holidays  
  • Paid Time Off (PTO)
  • 401K Plan
  • Training and Professional Development Plan with E- Learning
  • Wellness Initiative Program
  • Employee Assistance Network

Skills required

Ensure Compliance
Problem Solving
Provide Direction
Team Building
Execute Strategy
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