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Enrollment Representative 3

Humana Tampa Full-Time
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The Enrollment Representative 3 processes applications from members, enrolls them on company platforms, and transmits enrollment to Center for Medicare and Medicaid Services. The Enrollment Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

The Enrollment Representative 3 reviews reports and makes adjustments, additions, and deletions based on enrollment rules. Manages a daily inventory. Reports inventory daily. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications

  • Typically requires High School Diploma or equivalent
  • Intermediate computer skills (MS Word, Excel and Access)
  • Interpersonal and communications skills
  • Strong organizational skills

Preferred Qualifications

  • 2 to 3 years of enrollment and customer service experience in a managed care setting
  • Bilingual (English/Spanish), preferred; must be able to read, write and speak English
  • Overall knowledge of Medicare standards, regulations and enrollment guidelines

Additional Information

Scheduled Weekly Hours

40

Skills required

Unsecured Debt
Loan Origination
Retail Banking
Underwriting
Credit Reports
Loans
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