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Customer Service - Travel Consultant - High Networth Client (Onsite)

Aspire Lifestyles Global • Alexandria, VA

Posted 1 month ago

Job Snapshot

Full-Time
Travel - None
Experience - 3 to 10 years
Degree - High School
Hospitality, Merchandising, Travel
Customer Service, Hospitality - Hotel, Retail
Relocation - No

Job Description

Aspire Lifestyles - Extraordinary Every Time!

Lifestyle Concierge - Alexandria, VA

Aspire Lifestyles, an International SOS company, is a highly rewarding company to work for. Our mission is to deliver exceptional, innovative products to our clients with best-in-class service delivery for their customers – our global talent is critical to achieving this. We seek individuals who are client/customer-oriented, creative and thrive on a high performance culture, whilst maintaining a positive, can-do attitude at all times.

We are currently looking for individuals with a passion for service delivery to serve as a Lifestyle Concierge. The Lifestyle Concierge will support luxury brands and customers in the affluent segment providing assistance and consult in areas included but not limited to; travel arrangements, event bookings, restaurant reservations and more. The most suitable individual selected for this position will have a passion for service and willingness to anticipate client needs.

Our Culture:

At Aspire Lifestyles every team member makes an immediate impact with customer experiences, our prestigious brands and on our teams, regardless of your role with us! We take our jobs seriously, ourselves is another matter. We strive to continue building an amazing work environment with a team that is ambitious and driven.

  • Work in our beautiful offices conveniently located in the historical district of Alexandria, VA, just a few blocks from the Potomac River & National Harbor.

  • Service a very prestigious financial institution with an ultra-high net worth clientele expecting an extraordinary service

  • Collaborative environment that values team work, integrity and accountability.

  • Dedication to our customers - going home each day knowing you made a difference.

  • Growth Opportunities- we empower you to increase your knowledge, build your skills and take charge of your career.

  • Celebrating success is something we are known for- our employees enjoy participating in celebrations and recognitions for life events and milestones.

    Aspire Lifestyles offers team members amazing benefits including but not limited to;

  • Paid five (6) week training to set you up for success.

  • Stable work schedule for over 6 months

  • Monthly & quarterly performance bases bonuses - Quality is Key!

  • Comprehensive health & welfare benefits effective the 1st of the month after your hire date.

  • Travel discount card after 6 months (IATA)

Job Requirements

Individuals considered for the Lifestyle Concierge will have the following key qualifications;

  • High school diploma or equivalent

  • Min of 5 years’ experience in a customer service position. Previous experience in hospitality, booking or a reservations position preferred with an upscale clientele.

  • Experience in travel planning and a passion for travel & entertainment preferred.

  • Experience using systems such as: GDS, Worldspan, Sabre, Apollo

  • Experience with identifying opportunities to proactively meet member needs and deliver customized recommendations and services; focusing on value-added solutions is preferred.

  • Experience in recommending tailored solutions to customers to drive brand loyalty is preferred.

  • Outstanding written and verbal communication skills

  • Very strong technical skills using multiple complex systems to accurately document and research customer information

  • Availability to work weekends and holidays

    Job Type: Full-time

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