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  • Dallas, TX

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Customer Service Representative


Posted 29 days ago

Job Snapshot

Travel - None
Experience - At least 1 year(s)
$18.00 - $20.00 /Hour
Admin - Clerical, Customer Service, Entry Level

Job Description

The CSR's primary role is to accurately receive and process sales orders from customers by telephone, email and/or fax.

Responsibilities will include: 

Customer Service:

  • Receive and process sales orders from customers by telephone, email and/or fax.
  • Liaise with others from within team to ensure customer expectations are met
  • Answer customer inquiries and provide accurate requested information.
  • Support Senior team members in the execution of their roles
  • Support operations team members in all aspects of customer service, including and receiving


  • Accurately manages customer orders utilizing the organization's internal systems and customer purchase orders;
  • Work closely with the Sales Team to build relationships with customers;
  • Identify additional customer needs and potential opportunities through effective information gathering
  • Respond to customer complaints by providing appropriate solutions and alternatives in a timely manner and follows up to ensure satisfactory resolution;
  • Understands the resources within the business to be an effective problem solver;
  • Maintains a broad knowledge of product availability (i.e. packaging, lead times, inventory, stock transfers and order shipments)
  • Completes administrative tasks and special projects as assigned by the Customer Service Manager.

What We Offer You:

  • Competitive base salary
  • An entry level position in a dynamic, international industry
  • A commitment to internal growth and progress

Job Requirements

Qualifications include the following:

  • High School Diploma; Post secondary education and / or training in a relevant field (mechanical, sales, engineering, business) would be beneficial
  • Previous experience in a customer service role would be beneficial
  • Experience/exposure to ERP systems, would be considered an asset
  • Strong communication and interpersonal skills, with Strong English Speaking and Writing required
  • Strong attention to detail and time management skills

We serves over 1,000 customers in a variety of markets every year. Operating from two full-service Distribution & Sales Centres , we offer customers local inventory, sales, customer service, and technical support.

The Markets We Serve Include:

  • Manufacturing
  • Industrial
  • Energy
  • Agriculture
  • Aggregate
  • HVAC
  • Vehicle

Job Type: Full-time

Salary: $18.00 - $20.00 /hour

Slalom Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law.

Job ID: CSR-20192601-3225
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