Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Match Support Specialist

Kansas Big Brothers Big Sisters Wichita Full-Time
Apply on company site

JOIN A FORWARD-THINKING ORGANIZATION THAT IS PROVEN TO MAKE POSITIVE IMPACT ON CHILDREN’S LIVES. Our mission is to provide children facing adversity with strong and enduring, professionally supported one-to-one mentoring relationships that change their lives for the better, forever. 


In this business environment rooted in mission, the Match Support Specialist (MSS) provides exemplary customer service by effectively communicating with Big Mentors via telephone, electronic, and face-to-face channels in compliance with the KSBBBS guidelines and expectations. Match Support Specialist must consistently provide excellent customer service, possess effective problem-solving skills, and be willing and able to contribute to the development of their own skills as well as a growing team learning environment. 

The successful MSS will provide regular, ongoing match supervision for a case load of Bigs as well as conduct Child Enrollment and Volunteer Enrollment.  


Match Supervision

It is the role of the Match Support Specialist to build effective relationships with Big Mentors, supporting them as they work to ensure positive impacts for youth facing adversity and creating a strong sense of affiliation with KSBBBS.  

• Conduct the match meeting, contracts, supervisions, and closures within the guidelines outlined in KSBBBS policies and procedures to ensure a successful and viable relationship. 

• Continually assess the match relationship, focusing on: match relationship development, child safety, privacy, positive youth development, and volunteer satisfaction. Identifying, addressing, and resolving real and/or potential problems and barriers as early as possible. 

• Provide weekly and monthly reports to the Supervisor/Manager/Director. Maintain organized and well-documented supervision files in the agency database.  

• Develop and maintain partnerships with assigned schools and/or school districts in order to implement the school-based program.  

• Participate in For Kids’ Sake, group activities, Big for a Day events, recruitment, and other activities important to the advancement of the agency’s mission. 

• Represent KSBBBS at various meetings, conferences, events, and other functions as necessary to fulfilling the goals of the program.  

• Make timely referrals to appropriate agencies when problems are encountered. 

Child Intake

• Conduct home visits and face-to-face interviews with Little Brother/Little Sister applicants, parents, and/or legal guardians. 

• Complete needs assessments and intakes on Little Brother/Little Sister applicants. 

• Process children screening, including parent permission forms and interviews. 

Volunteer Intake

• Interview applicants desiring to be a Big Brother/Big Sister, select and match suitable candidates. 

• Process volunteer screening including background checks, reference calls, and interviews. 

• Conduct home visits and face-to-face interviews with the potential Big Brother/Big Sister. 

• Compile interview information in preparation for evaluation and recommendations. 

• Conduct file showings. 

• Make collateral contacts as required. 


• Bachelor’s degree required. 

• Previous customer service experience a plus. 

• Fluency in Spanish a plus. 

• Previous work with populations facing adversity a plus. 

• Knowledgeable in Microsoft Office and Database Programs. 

• Strong verbal and written skills. 

• Excellent time management, organizational, and multi-tasking skills. 

• Must have a valid driver’s license and auto insurance with employees name listed as
a vehicle operator. 


• Patience with a confident and calming presence. 

• Attentiveness. 

• Clear communication skills. 

• Ability to “read” volunteers. 

• Ability to handle stressful situations. 

• Ability to follow-through and follow-up in a timely manner. 

• Goal oriented with a desire to achieve and grow professionally. 

• Ability to engage and build relationships with adults of all backgrounds and ages.  

Skills required

Microsoft Excel
Problem Solving
Microsoft Outlook
Written Communication
Microsoft Access
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: ksbbbs-087-1046


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Kansas Big Brothers Big Sisters (KSBBBS) matches children facing adversity with caring, adult mentors. We believe that all children - regardless of race, socioeconomic status, or family background - can achieve success in life, especially with the guidance and support of a caring adult mentor. These one-to-one professionally-supported friendships last a minimum of one year. However, the effects of these friendships last a lifetime.

View the full profile