Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
I2p7vv74b67hcsn6x6p

IT End User Analyst

BG Staffing - Zycron Knoxville Contractor
Apply Now

Zycron has joined with a large utility company in search of an IT End User Analyst located in Knoxville TN.

Summary:

The IT End User analyst provides call center, network and production control support in the consolidated it customer operations center

Responsibilities:

  • Provide tier 1 phone, on site and service desk window walk up customers support and coordination.
  • Troubleshoots and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults using established processes and procedures.
  • Recommends process improvements for problem prevention.
  • Documents work flow in ticket management system.
  • Maintains technical instructions for standard processes.
  • Evaluates messages from monitoring tools and takes action to resolve and prevent it infrastructure issues.
  • Escalates problems to tier 2 or 3 as required.
  • Provides shift rotational coverage as needed 24x7 knowledge of IT infrastructure hardware and software.
  • Knowledge of end user tools.
  • Knowledge of hpsm, hp openview, or similar tools.
  • Good oral and written communication skills: 1 communicate with customers to diagnose and resolve problems; 2 communicate with infrastructure operations io engineering and operations personnel on a technical level.
  • Ability to work under time constraints.
  • Problem analysis and analytical skills.
  • Ability to document work processes.

Education/Experience/Certifications:

  • A bachelor’s degree in computer science, engineering, math, business, or related field of study; or equivalent education, training experience

If interested in learning more about Zycron and this opportunity, please submit your resume for consideration to Shelley Laminack at Email blocked - click to apply.

Job ID Number: 66274 (Please reference in call or email)



Only candidates with backgrounds who match our client's requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client's project/job. We look forward to working with you.


Zycron, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is one of the largest IT solutions firms headquartered in Tennessee. We provide client-specific solutions from staffing to outsourcing across all industries, with extensive experience in health care, energy and utilities, and state and local government. To learn more about our services visit www.zycron.com

Recommended skills

Engineering
Process Improvements (Business)
Operations
Infrastructure
Service Desk
Input/Output
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: BHJOB25976_66274

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Zycron is a customer-focused information technology solutions provider headquartered in Nashville, TN. Zycron provides expert IT solutions to a broad client base and today is the primary provider for numerous Fortune 500 companies nationwide.

Zycron has more than 25 years’ expertise providing our clients with aggressive resource recruiting and hands-on support to match consultants and project managers with proven project-specific experience and effective and functional outsourced IT department management. We have extensive experience in health care, energy and utilities, and state and local government.

View the full profile