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  • CONCORD FARR, TN 37922

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Client Service Representative


Posted 11 days ago

Job Snapshot

Consumer Products
Customer Service

Job Description

BP Express is now seeking a qualified Client Service Representative to assist the demands of our inter modal transportation division at our Corporate office in Knoxville TN. This opportunity offers a competitive starting hourly rate ($16 hour), benefits, and paid time off! Contact me today if you meet this qualifications: 

Essential Functions:

  • Ensure Clients are in Good Standing prior to accepting any work orders
  • Schedule Dispatch Board 75% to 80% of capacity per business day. Schedule Imports prior to Last Free Day and Export prior to ERD to effectively manage our business
  • Ensure Orders are entered correctly and completely to ensure proper execution of dispatch operations and proper information is displayed on the Dispatch Board
  • Send e-mail Notification to Client's on Rolled Bookings and Pre-Pulled Imports having them take responsibility for additional charges. Ensure this correspondence is saved so we can effectively bill our customers for these charges.
  • Notate on the Dispatch Board any loads that have been carried over from prior days' dispatch so they can be prioritized
  • Communicate any discrepancies to policy to the Terminal Manager
  • All new drop & pick Clients must have a signed Drop & Pick Agreement on file in our Corporate Office and in our Terminal
  • Effectively communicate company policies and guidelines with client's via e-mail and telephone correspondence
  • Reschedule Loads and support the Dispatcher in daily operations
  • Monitor import container availability from the Port to prevent demurrage issues
  • Maintain Technical and professional proficiency in Company Systems and Safety requirements
  • Assist Terminal Manager in other functions as needed
  • Proficiency in Microsoft Applications: Office, Word, PowerPoint, Excel, Outlook
  • Ability to use computers, phones, photocopiers, filing cabinets, and fax machines

Work Environment: Employee will maintain a Professional and Business work environment with Colleagues and Clients.

Supervisory Responsibility: This position has no supervisory responsibilities.

Job ID: 81484442
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