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Operations Analyst

General Dynamics Information Technology Baltimore Full-Time
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GDIT is looking for an Operations Analyst to support one of our CMS programs in the metro Baltimore area. As part of the Operations and Maintenance team, this individual is responsible for monitoring the production operations, performance and maintenance for an enterprise system. Additional responsibilities include deployment support and troubleshooting production issues.

Roles and Responsibilities

  • Monitor, troubleshoot and resolve errors in Production jobs (Informatica ETL jobs, DB2 database maintenance jobs, Linux script errors, etc.)
  • Verify that Informatica ETL processes are completed successfully every day
  • Monitor and troubleshoot IBM WebSphere data services
  • Monitor IBM Infosphere MDM operations and maintenance
  • Utilize system monitoring tools: Tivoli, New Relic, ExtraHop, and Splunk
  • Participate in a rotating On-Call schedule
  • Maintain reporting logs and dashboards
  • Document and manage incidents and promptly respond to user requests
  • Document processes and update the Operations Guide with changes to standard operating procedures

Required Experience

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • 3 years of experience with RedHat Linux commands and scripts
  • 3 years of experience creating and running custom RedHat Linux commands and scripts
  • 3 years of experience with job scheduling tools, including Tivoli
  • 3 years of experience working in a Mainframe environment
  • 2 years of experience as a power user with Performance monitoring tools to build custom dashboards, alert thresholds and reports: New Relic, Splunk, and ExtraHop
  • 2 years of experience with Informatica PowerCenter

Preferred Experience

  • US citizen or a Green Card holder
  • Experience in the healthcare industry, especially the Centers for Medicare and Medicaid Services (CMS)
  • Experience working with Agile teams
  • Experience with DevOps tools, such as Jenkins, Ansible, CloudBees
  • Knowledge of performance and smoke testing tools and automation
  • Demonstrated analytical skills


  • Candidate must be able to obtain Public Trust clearance and must have lived in the United States at least three (3) out of the last five (5) years.
  • Some teleworking may be allowed.
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Skills required

Disaster Recovery
Microsoft Antivirus
Data Security
Incident Management
Public Key Infrastructure


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Job ID: RQ37781


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General Dynamics, a Fortune 100 company, has been serving the U.S. government for more than 50 years. As information technology (IT) has transformed the way the U.S. military fights and wins wars, so too has IT transformed General Dynamics. Once primarily known for providing tanks, ships and submarines to the Department of Defense, today General Dynamics has become a market leader in mission-critical information systems and technologies to agencies across the U.S. government and to allied nations around the world. In fact, the company’s Information Systems & Technology group is the largest and fastest growing segment of General Dynamics.

General Dynamics Information Technology makes up one of two business units within General Dynamics’ Information Systems & Technology group. General Dynamics Information Technology is a provider of mission-focused IT services to defense, intelligence and civilian agencies and commercial customers.

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