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- Tucson, AZ 85702
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Healthcare Customer Service Representative
Alorica • Tucson, AZ
Posted 2 months ago
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Your mission (should you choose to accept it) is to determine if prescriptions are approvable or need to be forwarded for further review with medical offices.
You’re responsible for representing our brand and developing a strong relationship between our clients and their customers. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
- Talks to medical providers over the phone to determine coverage and possibly appeal decisions
- Receives authorization for patients to receive prescriptions
- Determine reason for prescription rejection
- Researches and addresses concerns to ensure patient requests are resolved
- Calmly attempts to resolve and de-escalate any issues
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
- Performance bonus up to $2 per hour
- Paid training
- Weekday schedules
- Potential for Overtime
- Medical and dental benefits
- Paid time off
- Tuition Reimbursement
- Retirement planning options (401(k))
- Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options – from training, to management, to recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.
So what do you say? Ready to take the next step?
Minimum Education and Experience:
- High School Diploma or GED required; college degree preferred
- Customer service experience a plus
- Healthcare experience preferred
- Phone-related customer service a major plus
- Familiarity with Microsoft Windows, Word, and Excel applications
- Must be able to type at least 25 wpm
Knowledge, Skills and Abilities:
- Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
- Ability to use phone and computer systems
- Excellent oral and written communication skills
- High attention of detail
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Conversational, patient and confident, with a positive attitude
- A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
- Constant usage of phone and computer systems
Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.