Interface with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct homeowner celebrations, acquainting homeowner with operation and function of home, educate homeowner on proper homeowner maintenance, etc.
Conduct homeowner sign offs after initial celebration
Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner
Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests
Perform phone bank monthly to follow up on homeowner satisfaction
Perform 30 day and 330-day TLC’s
Provide accurate and timely information to Customer Care Manager on progress and scopes of work
Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service
Evaluate trade partner and product performance
Perform on call rotation
Work with Customer Care Manager on special projects as needed
Participate and attend department meetings
Keep accurate service request logs and documentation of all work performed
Perform all other duties as assigned
EDUCATION AND ADDITIONAL REQUIREMENTS:
One (1) year residential customer care or construction field
High school diploma or GED preferred, but will accept equivalent work experience
Valid driver’s license
Maintain regular attendance and punctuality relative to daily work schedule is required
Excellent communication skills, verbal and written
Basic skills in Microsoft Office
Strong organizational and interpersonal skills
Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
Follow directions from a supervisor
Understand and follow work rules and procedures
Accept constructive feedback
Requires the ability to work 8 hours per day in the confined quarters of a construction trailer, outside elements, the ability to operate a motor vehicle, walk on uneven surfaces, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds. Finger dexterity may be required to operate a computer keyboard and calculator
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The history of our Company is amazing. Lennar began in 1954, as F&R Builders, co-founded by Gene Fisher and Arnold Rosen. In 1956 Leonard Miller joined F&R by investing $10,000 and replacing Gene as Arnold’s partner. Through Leonard’s guidance and Arnold’s attention to construction, our hallmark traits of Quality, Value and Integrity were born. In 1970 we became a public Company under the corporate banner of Lennar, a combination of Leonard and Arnold’s names.
Through the years, Lennar has grown to a disciplined and spirited team of Associates who have fine-tuned the art of identifying and capturing opportunities to grow and become an even better Company. The result is a long proven track record of strategically timed and impeccably executed expansions into new markets. As a result, Lennar now builds homes in some of the most desirable cities and states to live in all across America, and has now become one of the most respected homebuilders in the nation.
Lennar Corporation, founded in 1954, is headquartered in Miami, Florida and is one of the nation’s leading builders of quality homes for all generations. Lennar builds affordable, move-up and retirement homes in Communities that cater to almost any lifestyle – such as urban, golf course, Active Adult or suburban Communities.