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  • Omaha, NE

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Cloud Speech Analytics Engineer

West Corporation • Omaha, NE

Posted 4 days ago

Job Snapshot

Degree - 4 Year Degree
Other Great Industries

Job Description

West engages over 65 million individuals around the world with IVR and SMS/texts each month, exceeding more than 7.5 billion multi-channel transactions and 6 billion call minutes annually. Diverse organizations have relied on the Company’s industry-leading products and innovative services to stay ahead of consumer expectations and business demands for over 30 years.

West’s Global IT Delivery Services department is currently seeking a Cloud Speech Analytics Engineer! We have several offices throughout the US and work from home options available!

This position will focus purely on developing and testing language models across several cloud providers to replace our existing speech technology with high performing, cost effecting alternatives. The employee must display experience working with Speech to Text and Natural Language Processing cloud technologies and demonstrates a high understanding of how to construct accurate and high performing speech models that are highly scalable, reusable.

Day to day responsibilities include, but are not limited to:
  • Responsible for designing, developing, implementing and tuning speech grammars and applications ensuring consistency and quality
  • Provide consultative advice to clients and staff on advanced speech recognition and speaker authentication functions, capabilities, dialog design, features and tool sets
  • Prepare a variety of reports relating to performance of speech applications ensuring they are created and distributed in a timely manner
  • Oversee speech application activities ensuring functionality and usability exceeds the needs of the client by continuously reviewing the effectiveness of current procedures and striving to identify improvements to the process
  • Oversee research and direct the investigation of client issues with appropriate staff to bring issues to a resolution
  • Coordinate, prioritize, and participate in activities associated with completing assigned speech projects or project task(s), following from beginning to end, ensuring accomplishment of defined goals.
  • Other duties as assigned

Job Requirements

  • Bachelor's Degree in Computer Science, Computer Engineering, Linguistics, Symbolic Systems, Business Administration or a related field required, however a Master's Degree is preferred
  • Minimum three years software engineering experience required
  • Minimum two years developing and maintaining speech models
  • Minimum three years Interactive Voice Response (IVR) experience preferred
  • Minimum one year voice biometrics experience preferred
Technologies and Skills
  • GSL, VXML, or GRXML required
  • Java, CCXML, TCL , C , HTML, ECMA, ABNF, SSML, SRGS, and SISR preferred
  • Experience with Google Speech and Dialogue Flow
  • Experience in designing and running real-time experiments/solutions using KALDI preferred
  • Microsoft CRIS, Bing Speech or LUIS
  • Bilingual in Spanish is strongly preferred
  • Familiarity with linguistic phonetics preferred
West is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.

At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We Connect.  We Deliver.  We are WEST.

Equal Opportunity Employer/Veterans/Disabled

This position will be posted for 7 days or until the position is filled.
Job ID: 125103
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