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  • Los Angeles, CA

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Bankruptcy Associate (Full-Time)

Westlake Financial Services • Los Angeles, CA

Posted 6 days ago

Job Snapshot

Full-Time
Other Great Industries
Banking

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Handle sensitive high volume inbound/outbound calls.
  • Accept bankruptcy customer payments.
  • Provide customers with accurate account information.
  • Maintain working knowledge of company products and services.
  • Transfer calls to appropriate departments or bankruptcy staff members.
  • Identify, research, and resolve customer's concerns.
  • Document all accounts thoroughly.
  • Process bankruptcy validation requests including Bankruptcy Review Requests.
  • Contacting Bankruptcy law firms to confirm attorney retention and/or bankruptcy filing.
  • Assist in preparing documents as necessary.
  • Properly code accounts Bankruptcy when identified as bankruptcy.
  • Communicate professionally with internal and external customers.
  • Other duties as assigned.

ESSENTIAL KNOWLEDGE SKILL & LICENSES:

  • Excellent communication, listening and problem-solving skills.
  • Reliable attendance.
  • Proper grammar and email etiquette.
  • Type a minimum of 35 WPM.
  • Ability to work under time constraints and daily deadlines.
  • Good interpersonal skills and team work awareness.
  • Bi-lingual (Spanish) is preferred.
  • Ability to understand complex bankruptcy matters.

EDUCATION AND/OR EXPERIENCE:

  • College Degree Required.
  • Call Center Experience.

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

  • Daybreak, Pacer, or other retail consumer servicing systems.
  • Web navigation and/or web-based applications.
  • Microsoft Word, Excel (pivot charts and basic filtering), and Outlook.
  • 10-key calculator and QWERTY keyboard skills.
Job ID: BANKR02460
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