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  • Omaha, NE

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Survey Services (Full-Time, Part-Time, & Temporary)

West Corporation • Omaha, NE

Posted 10 days ago

Job Snapshot

Degree - High School
Other Great Industries

Job Description

We are looking to add several Survey Services reps to our team. This is a call center position where your primary responsibility is collecting information. Our clients for this position are insurance companies. You will be utilizing a computer to research, document and look up information and will be using a headset-style phone the majority of the day. You will be assigned a listing of accounts to work. There are specific team and individual performance goals. Your calls/performance is monitored and you will receive regular coaching/feedback.

You will work directly with our client’s membership to:
  • Research membership information to determine if additional coverage exists
  • Gather pertinent information (1st party) about existing insurance coverage
  • Document and verify information obtained
  • Determine primary insurance based on current matrix

Job Requirements

  • High school diploma or GED required

  • Minimum 6 months experience in health insurance industry, medical claims, or customer service required

  • Basic knowledge of MS Word and Excel required
  • Basic typing proficiency required
  • Ability to successfully pass job-related assessment
  • Basic knowledge of Health Insurance Coverage or Terminology preferred

Job ID: 125198
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