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  • Bronx, NY, US

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Business Systems Analyst

Affinity Health Plan • Bronx, NY, US

Posted 26 days ago

Job Snapshot

Full-Time
Other Great Industries
Business Development

Job Description

PURPOSE OF THE POSITION

This position will be working as a liaison between business partners & system developers with responsibility for documenting detailed business requirements and systems specifications. The BSA is responsible for aligning project delivery with technology and business strategies.



ESSENTIAL FUNCTIONS & REQUIREMENTS

Knowledge of Business

Applies fundamental understanding of health plan operations and their relationship to application/software requirements, development and support.

  • Fundamental understanding of business processes within the health care industry
  • Ability to document systems that complement and/or optimize health plan business processes
  • Produces detailed support documentation that includes system flowcharts and the relationship to health plan business processes.

Technology - Tools

  • Knowledge of MS-Office products suite and MS-Visio required
  • Working knowledge of SQL, VB.NET, and or C#
  • Data mapping, including the creation of file specifications; source to target mapping
  • Create and execute test scenario

Project Management

Ability to implement enhancements in a challenging and dynamic work environment

  • Maintain overall responsibility for successful initiation, planning, design, execution, monitoring, controlling and closure of a project. 
  • Capability to accurately scope and implement minor enhancements (40 to 200 hours)Consistently meets or exceeds defined enhancement implementation timelines
  • Dependably achieves minor enhancement business objectives

Service Excellence

Fully compliant with all Affinity Health Plan Information Technology Service, Service Excellence policies, procedures and processes.

  • Demand Management – Enters accurate accounting of work performed
  • Service Levels – Meets or exceeds established Service Level Agreements (SLA)
  • Customer Service – Complies with Customer Service best practices and meets or exceeds established metrics
  • Core Processes - Fully compliant will Core Processes including Daily Standup, Escalation & Notification, Service Restoration, Root Cause Analysis and Change Control methodologies
  • Core Documentation - Maintains accurate Core Documentation for supported applications and systems

Management Ability & Oversite

Ability to individually scope & implement minor enhancements. 

  • Performs duties under minimal supervision and guidance from management using detailed report request requirements
  • Work is monitored while in progress and reviewed upon completion
  • Expected to show initiative and judgement in performing assigned tasks
  • Performs other duties as necessary or assigned.

QUALIFICATIONS

  • Bachelor’s Degree in Computer Science, Management Information Systems or related field or equivalent knowledge.
  • Minimum of 3 years’ experience working as a business systems analyst within the health care industry.
  • Performs analysis to define opportunities to create  improved future state workflows/solutions (end-to-end process flow development).
  • Drive the implementation of on-going and envisaged technology initiatives including Web Portals and Mobile platforms
  • Help businesses rigorously evaluate and successfully implement technology solutions in a cost-effective and time-bound manner in order to realize the targeted benefits from technology.
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.  
  • Must attain baseline credentials/certificates in first year of employment.
  • Experience with data integration and conversion processes, preferred.
  • Ability to learn and implement new and/or different techniques.
  • Self-starter with ability to work independently or as part of a team.
  • Strong ability to analyze problems and identify and implement solutions.
  • Strong ability to organize tasks and maintain project schedules.
  • Strong interpersonal skills demonstrated by an ability to communicate with all levels of staff  in  a courteous, constructive, patient and informative manner.
  • Strong oral and writing skills characterized by the ability to communicate technical and non-technical information thoroughly and clearly to a range of reading and comprehension skill levels.
  • Commitment to the corporate mission, vision, and values.
  • Knowledge of MS-Office products suite and MS-Visio required.
  • Working knowledge of SQL, VB.NET, and or C#.

Job ID: 1752
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