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Company Contact Info
- San Jose, CA
- Michael Angelo Enriquez
- Phone: 4083676876
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Immediate NEED for a Technical Support Engineer!!!
Aerotek • San Jose, CA
Posted 1 month ago
- M-F 8am-4:30pm
- Must have Salesforce and SAP experience
- Provide telephone and email support/resolution to service requests
- Demonstrate technical expertise and exceptional customer service skills.
- Interacts with customers via telephone and e-mail, to solve problems related to internal customer computer hardware, software, network, and telecommunications systems.
- Diagnose, identify, and isolate customer problems using historical database records to evaluate and prioritize issues
- Utilizes all technical resources to analyze and formulate plans of resolution to address customer problems.
- Escalate unresolved calls to appropriate support specialist or service group and alerts management to recurring problems and patterns of problems.
- Participate in on-going training, procedural review/development, reporting, and compliance activities.
- Multitask and navigate through different software applications to enter essential call related data and orders
- Support back office work flow including reporting, ticket closure, call backs, email responses.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.