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Onsite Technical Account Manager, Federal (CO)

GroupA Inc Colorado Springs Full-Time
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Onsite Technical Account Manager, Federal

The Basics:

Our Onsite Technical Account Manager (OTAMs) fulfill a vital role in our organization to serve our customers. Operating in a highly-cooperative team environment with TAMs, engineers, and sales account managers, OTAMs contribute to each customer’s success by supporting the Tanium platform and our customers in the field. As an OTAM, you’ll have continuous opportunities to apply your best technical chops in large enterprise environments while building new skills ranging from managing important relationships to scripting.

What you’ll do:

  • Work closely with the assigned customer to:
    • Triage inbound support cases
    • Solve Tier 1 & 2 cases independently or with the help of teammates
    • Identify and rapidly assign tier 3 support cases to TAMs
    • Conduct daily health-checks on assigned accounts
    • Work with ATAMs/DTAMs on strategic customer activities
    • Contribute to and track activity, after action, root cause and daily status reports
    • Document best practices and Play Book entries
    • Work closely with CSMs on improving Tanium operational status within key accounts
  • Expected to travel less than 10% of the time on average

We’re looking for someone with:

  • Education
    • BA/BS or equivalent experience required
  • Experience
    • 3+ years relevant experience
    • Strong troubleshooting skills
    • Ability to articulate and communicate
    • Knowledge and experience in one or more of the following technical domains:
      • Endpoint Security
      • Endpoint Support/Troubleshooting
      • Incident response
      • Systems Management
      • Systems Administration
      • Software Engineering
      • Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
    • Demonstrated critical thinking skills
    • Ability to break a problem down into manageable, ordered piece parts
    • Ability to convey problem statement and plan of attack to others
  • Other
    • Secret, TS, TS/SCI, CIP or FSP clearance required
    • Preference given to those with appropriate DoD-8570/8140 IA certs (CISSP, CASP, Security+, etc)

 

Skills required

Engineering
New Product Development
Professional Services
Prototyping
Project Management
Agile Software Development

Location

Salary Estimator

Based on Job Title, Location and Skills
$120K
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Job ID: 203

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At the start of 2009, following the financial crisis, the West Coast Operation of a very successful National Company was shut down. This opened the door for the team that had built the consulting business from scratch and had over 20 years of combined experience to form GroupA, LLC. Luckily for us, we’d formed the kind of relationships that were sustainable through good times and bad, giving us a foundation that we are still building from today.

Looking for a fresh approach to solving your talent needs? We understand, which is why we set out to build a different type of consulting and staffing company, where integrity and relationships are a priority and delivering a quality match takes precedence over the quantity of resumes.

We’ve created a team that you will enjoy working with; one that you can trust is listening and paying attention to the details while remaining focused on meeting your most critical talent needs.

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