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Desktop Support Technician II

eXcell Seattle
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Did you know that our employee benefits start on the first day of employment? Join URL blocked - click to applyand enjoy our generous, DayOne Benefits (SM)!
 
* * * Contract to Hire Opportunity * * * 
 
What You’ll Do:
 
In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That’s where you come in!
 
You will be expected to deliver exceptional customer service as the face of CompuCom. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
 
Overview:

  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems – you make it happen
  • Be helpful and understanding – provide the support you would want!
  • Customize the customer experience for every individual – all communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Be proactive! Prepare reports for analysis of product failure trends and service issues

In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!
 
Who You’ll Work With:
 
As a Desktop Support Technician, you’ll play a crucial role in supporting our customers and proactively identifying their needs. You’ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You’ll be the face of our operation and the go-to for what makes our company run – our customers.
 

Who You Are:

  • Experienced
    1. 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
    2. A+ Certification – or ability to obtain within 90 days of employment
    3. Solid experience and understanding of IT services and products
    4. Enthusiastic about technology and willing to learn and stay on the cutting edge
  • Personable
    1. Relatable and responsible when interacting with ALL customers
    2. You’re a tech that customers look forward to seeing
    3. Consultative approach to solving issues – help us help them!
  • Reliable
    1. Ability to transform technical IT solutions lingo into terms everyone understands
    2. Impeccable follow-through to customer satisfaction
    3. Will attempt to connect to anyone you meet, no matter how difficult
  • Go-Getter
    1. Insatiable desire for knowledge, independence, and success – strive for more than the status quo
    2. Not intimidated by problems you’ve never seen before – confidence is key!
    3. Hungry to work hard and hungry to grow your career!

Help us grow our legacy. We’re transforming the way all businesses get IT services. Our client’s tech problems are no longer theirs, the ownership lies with us.

We innovate everything. We connect everyone. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

Join CompuCom. Grow with CompuCom. Build the CompuCom legacy! 
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Skills required

Technical Support
Resolve Technical Issue
Provide User Support
Operating Systems
Provide Technical Assistance
Provide Desktop Support

Location

Salary Estimator

Based on Job Title, Location and Skills
$79K
Below Avg. Average Above Avg.

Career Path

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Desktop Support Technician II
Estimated Salary: $91K
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Job ID: 19-01451

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