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- Austin, TX
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KAR Auction Services Inc • Austin, TX
Posted 10 days ago
Provide prompt and courteous service: Demonstrate friendliness and proper manners with and around every customer. Maintain a professional appearance and work area consistent with the Handbook.
Make sure customers receive prompt, efficient and courteous attention from all employees.
Be familiar with procedures for handling all aspects of customer questions, complaints or disputes.
Resolve any customer complaints in a friendly, courteous manner. Advise the Manager or Supervisor immediately of all serious complaints or incidents.
Immediately report to Manager or Supervisor anything that occurs which may potentially jeopardize the ability to physically or legally operate a motor vehicle.
Immediately report to Manager or Supervisor all driving related incidents, including traffic citations, warnings, accidents or mechanical problems experienced on either private or public property, on or off the job.
Always operate motor vehicles safely and practice conservative, cautious, and courteous driving habits.
Perform various pick up and delivery duties and other tasks as assigned by the manager or supervisor in support of daily auction activities.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Maintain and assure good operating condition of all equipment and facilities. Inform the manager or supervisor of all breakdowns and maintenance needs immediately.
Make sure the area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries and loss or damage to any property. Report all incidents to the manager or supervisor immediately.
Practice proper loss prevention and reaction procedures. Report all incidents properly and immediately to the manager or supervisor.
Educational Requirements and Qualifications: High School Diploma or GED preferred. Must possess CDL (Certified Driver License) Class A: license with Towing Endorsement. Must not be under the influence of any condition or substance that could distract or impair the ability to safely and efficiently operate a motor vehicle. Must submit to and pass controlled substance investigation and testing in accordance with company policy. Must be able to read English and/or comprehend motor vehicle traffic signs. Must be insured and/or insurable if required by the state. Must not have a motor vehicle record or criminal record that does not meet the minimum standards set by company policy.
The physical activity requirements of the position are Heavy Physical Work.
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Mobile Equipment Operator Standard
Constant – balancing, stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions
Occasional – kneeling
Potential – climbing, crawling
Physical Working Condition:
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards, such as electrical, mechanical equipment and cleaning and pesticide chemicals; and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with car exhaust, internal and external service station/convenience food and petroleum dispensing operations.
Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.