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Company Contact Info

  • 701 5th Avenue
    Seattle, WA 98104
  • Columbia Tower Club

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Coordinator Member Relations

ClubCorp • Seattle, WA

Posted 13 days ago

Job Snapshot

Full-Time
Travel - None
Experience - 2 years
Hospitality, Public Relations, Restaurant
Customer Service, Hospitality - Hotel, Restaurant - Food Service

Job Description



Member Relations Coordinator

The Member Relations Coordinator builds relationships and is instrumental in driving the membership initiative. They champion the system/process to ensure new Members develop relationships, experience personalized service, cultivate Member recognition, join Clubs within the Club, and participate in a variety of programs and events that enrich their lives. The Member Relations Coordinator oversees internal + external (social media) communications at the Club. They are instrumental in the creation and execution of all our member events, from 10 person lunches to 500 person New Years Eve Party. They work directly with the General Manager and department heads to ensure timely and appropriate communication regarding the benefits and services promised at the time of enrollment to Members.



Responsibilities

  • Partner with Membership Director on awareness/execution of Gifts of Membership, weekly Welcome calls/letters, monthly sessions, quarterly mixers, and other initiatives designed to acclimate and connect new Members
  • Manage all steps of the onboarding process at staff meetings and ensure proper execution by applicable department heads
  • Responsible for the creation, implementation, and execution of ongoing programming opportunities
  • Manage the Club’s Member Services’ Employee Partners


Job Requirements

  • Prefer experience in one or more of the following: marketing, hospitality, sales, relationship management, food & beverage operations, customer service, membership associations and/or fundraising
  • Experience in leading a team or project to a successful outcome is preferred
  • Undergraduate degree preferred
  • Educational concentration in business, communications, journalism, public relations, hospitality management or recreation

Job Requirements

Member Relations Coordinator
The Member Relations Coordinator builds relationships and is instrumental in driving the membership initiative. They champion the system/process to ensure new Members develop relationships, experience personalized service, cultivate Member recognition, join Clubs within the Club, and participate in a variety of programs and events that enrich their lives. The Member Relations Coordinator oversees internal + external (social media) communications at the Club. They are instrumental in the creation and execution of all our member events, from 10 person lunches to 500 person New Years Eve Party. They work directly with the General Manager and department heads to ensure timely and appropriate communication regarding the benefits and services promised at the time of enrollment to Members.

Responsibilities
Partner with Membership Director on awareness/execution of Gifts of Membership, weekly Welcome calls/letters, monthly sessions, quarterly mixers, and other initiatives designed to acclimate and connect new Members
Manage all steps of the onboarding process at staff meetings and ensure proper execution by applicable department heads
Responsible for the creation, implementation, and execution of ongoing programming opportunities
Manage the Club's Member Services' Employee Partners

Job Requirements
Prefer experience in one or more of the following: marketing, hospitality, sales, relationship management, food & beverage operations, customer service, membership associations and/or fundraising
Experience in leading a team or project to a successful outcome is preferred
Undergraduate degree preferred
Educational concentration in business, communications, journalism, public relations, hospitality management or recreation
Job ID: 191800
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