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Company Contact Info

  • RTP, NC 27709
  • Phone:: (919) 474-8447

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User And Production Support Loan IQ

Randstad Technologies • RTP, NC

Posted 4 years ago

Job Snapshot

Computer Software
Information Technology

Job Description

Loan IQ User and Production and Support 6 month renewable contract up to 2 years

Raleigh-Durham, NC

 Support Loans IT applications from business perspective.
Respond to all user issues/queries within published timeframes
Provide first/second line application support including trouble shooting issues, leading technical investigations and supporting mission critical platforms in a demanding 24/7 environment
Accurate incident logging and tracking adhering to published procedures
Produce and maintain support knowledge base and documentation and contribute to the team s increased ability to service the user base
Formulate solutions to reduce issue impact on the business users
Share new skills with colleagues
Liaise with internal dev teams as well as vendors to accurately report on incidents requiring software changes
Track dev changes, perform and document testing and manage signoff through to prod release adhering to all necessary compliance

Strong verbal and written communication skills. Must be able to communicate with traders/product control as well as other IT teams.
Strong knowledge of UNIX, SQL, DB2
Strong knowledge of LoanIQ
Able to perform quickly and accurately in a high pressure and highly dynamic environment whilst adhering to guidelines
Candidate must have attention to detail and have the ability to work independently.
Suitable candidates will be results-oriented and goal-driven self-starters

Exposure to Microsoft Office suite of applications
Strong Unix Solaris, Windows NT, Oracle/Sybase/DB2
Strong knowledge of LoanIQ

Randstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $20.0 billion global provider of HR services and the second largest staffing organization in the world.
Job ID: 336091
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