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Company Contact Info

  • Framingham, MA 01702
  • Phone:: (781) 935-6152

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Application Support Specialist

Randstad Technologies • Framingham, MA

Posted almost 4 years

Job Snapshot

Computer Software
Information Technology

Job Description

Duties              The candidate will support the Operation, deployment and enhancement of a broad range of software applications, which includes commercial off-the-shelf and internally-developed software, site specific or globally deployed. They will interact closely with software application owners; software application administrator(s) and IT service delivery teams.  Systems of support shall have a broad range and cover Manufacturing systems, Quality systems and Operations systems. As a key member of MQO (Manufacturing, Quality and Operations) systems support group, this position encompasses.

Taking ownership for helpdesk tickets that are submitted in support of assigned applications, followed through change management process
Working knowledge capable of checking and managing Databases, such as Oracle.
Working knowledge capable of checking and working through network issues
Working knowledge capable of checking, building and managing data interfaces
Working knowledge capable of checking, building and managing application configurations
Working knowledge capable of checking and managing data conversions, system to system or version to version.
Application and server architectural design teaming and leading
Programming languages such as SQL, Java or Shell programming, used occasionally
Application building with general tools such as XML, WSDL, HTTP and HTTPS, used occasionally.
Application building with specialty tools such as Web Services, occasionally
Scale systems with over 5,000 users, and multiple interfaces, 50,000 plus transactions daily
Application development documentation, including SOX and/or cGMP compliance focus
Project activity as the application support owner, developing enhancements, delivering deployments and upgrades all from discovery into system development and through user live.
Appropriate testing at the IT level and supporting user testing
Performing technical application lead role while fulfilling the requirements of the Project Management Office
Application development activity including coordination completed internal or external
Initiating change requests based on user feedback followed through change management process
Taking pager support with team based on group rotations
As needed, when needed, supporting knowledge transfer activities for team members, group is 365/7/24 for P1/P2 issues. (Not P4, 9 to 5)

Basic Qualifications:
Team player, comfortable working with disperse groups across the globe
Bachelor's degree
7 years Minimum IT experience or equivalent with a background in programming, systems design or configuration and development in enterprise application support
Experience in Unit, integration, User, load testing and performance tuning
Solid foundation of knowledge in the following areas

Software application architecture
Software installation, Generally Vendor OTS products with configurations for Genzyme
Software development lifecycle (SDLC) and change management controls including knowledge and use for system documentation such as use cases, business process models, and entity relationship diagrams
Integration technologies such Tibco or Webmethods exposure

Preferred Qualifications:
Experience with applications such as, Process Data Analytics Tool (PDAT), or business intelligence Software.
Oracle DB training and/or certification
Knowledge of SQL programming, query tuning, development of database alert scripts, monitoring and UNIX shell programming.
Enterprise application software used within life science companies
GxP Operations environments and controls
Integration broker technology such as Tibco or webMethods
Project management skills
ITIL familiarity and/or certification
Experience using development and support tools
Experience developing and integrating application based KPIs measures and scorecards

Training will be provided as needed in ITIL, project management, and supply chain technologies.

Randstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $20.0 billion global provider of HR services and the second largest staffing organization in the world.
Job ID: 335535
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