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  • San Jose, CA

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Desktop Systems Specialist, Staff

Lam Research • San Jose, CA

Posted almost 4 years

Job Snapshot

Experience - 2 to 4 years
Other Great Industries
Information Technology

Job Description

This position is in San Jose, CA

•         Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals such as printer and scanners.
•         Troubleshoots, installs and resolves software issues
•         Configures and deploys new computers
•         Reimages computers, transfers data
•         Uses remote control tools to troubleshoot and resolve issues for remote users
•         Understands networks and is able to troubleshoot PC network access issues
•         Troubleshoots BlackBerry and Apple iOS device app and configuration issues
•         Troubleshoots Telepresence issues and assists end users with setup and use
•         Monitors and manages team work ticket queue and sets team member priorities
•         Provides hardware and software troubleshooting and problem resolution guidance to junior technicians
•         Determines and recommends which products or services best fit the customers' needs


Job Requirements

•         A+ Certification
•         Requires at least 2 - 4 years of deskside support / break-fix experience
•         Strong Windows XP and 7 skills
•         Strong supervision skills
•         Good written and verbal communication skills
•         Good people skills with the ability to provide impromptu training
•         Familiarity with Clarify ticketing tool a plus
•         Has a firm understanding and experience with PC Security; Anti-Virus, Microsoft Bitlocker  and certificate based authentication
•         Understands Active Directory and user accounts/permissions
Job ID: 7894BR
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