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Customer Service Representative

TMD Staffing • Austin, TX

Posted 10 days ago

Job Snapshot

Experience - 1 to 8 years
Degree - High School
$12.00 - $13.00 /Hour
Sales - Marketing
Customer Service

Job Description

Call Center Customer Service (DIRECT HIRE) - $12/hr. - Mopac/Wells Branch Pkwy

Agents will be responsible for receiving inbound call, provide customer support and single call resolution. The best candidate will maintain the utmost in customer satisfaction, be a good listener, articulate, patient, and possesses the ability while maintaining a pleasant disposition.


  • Handle inbound calls
  • Acquire consumer information and input into call tracking database
  • Go through appropriate steps to resolve issue
  • Provide optimal customer experience by effectively resolving customer issues with 'First Call Resolution' by utilizing multiple support resources.


  • Customer service experience (call center, restaurant, retail, fast food, etc.)
  • Experience working under pressure and effectively calming irate customers, preferably in a customer contact center.
  • Must possess and demonstrate excellent customer service and rapport building skills


  • High school diploma or equivalency required
  • Ability to multitask; listen, type, communicate and navigating multiple interfaces at the same time
  • Ability to type a minimum of 35 wpm
  • Must be able to pass a criminal background and drug test

TMD Staffing 

1671 Main st suite F,

Buda, Tx 78610

Job Requirements

*Must be able to pass a criminal background check and drug test
*Must be able to type 35 wpm
*Must be able to complete training and have an available schedule

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