Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Id71r968t7rwp951wtb

Online Customer Service Representative 1

Wells Fargo Charlotte Full-Time
Apply on company site
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.

The Online Customer Service (OCS) Team of Phone Representatives, part of WFVC, is responsible for responding to routine and/or complex inquiries and complaints from customers or branch employees related to online financial products and services and troubleshooting customer issues related to navigational instructions through the internet.

Our Online Customer Service Representatives (CSR):
  • Quickly answer our online customer inquiries via the phone in a friendly and courteous manner
  • Deliver exceptional service to our customers by going out of the way to please them
  • Provide first call resolution while following strict procedures that meet compliance guidelines
  • Identify and offer customers the products and services they need and want to succeed financially

Currently hiring for training class starting on Monday, 8/19/2019. Training hours are 8:30AM-5:00PM Monday - Friday for 8 weeks. (Must be available to attend entire paid training class)

Schedules fall within the sites hours of operation, Sunday - Saturday 6:00 AM-12:00 AM.

Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Salaries starting at $15.00/hr. Eligible to participate in the Wells Fargo Virtual Channels Contact Center Incentive Compensation Plan with the opportunity to earn quarterly incentive.

A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications.

Our next big investment is in you! Wells Fargo Bank offers:
  • Career Growth
  • Broad array of medical, dental, vision plans and wellness benefits
  • Vacation/Sick Time – up to 18 days paid time off your first year
  • Community Service hours
  • Matching 401 (k) up to 6% and Stock Purchase Plans
  • Discounts and savings on Wells Fargo Bank products and services
  • Tuition Reimbursement available after 6 months up to $5000
  • Commuter Benefits

Important Notes:
  • During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
  • Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

Required Qualifications

  • 6+ months of experience in customer service, or offering products and services to customers based on their needs



Desired Qualifications

  • Experience addressing and resolving complex customer issues
  • Basic knowledge and understanding of banking products and services
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to effectively listen and elicit information
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to troubleshoot common computer problems



Job Expectations

  • Must be able to attend full duration of required training period



Street Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC



Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$49K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Online Customer Service Representative 1
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 5493039

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through our many locations, ATMs, the internet (wellsfargo.com) and mobile banking. To learn more, Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

View the full profile