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Company Contact Info

  • 4150 North Drinkwater Boulevard
    Scottsdale, AZ 85251

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Gap Analysis

CNA National • Scottsdale, AZ

Posted 8 days ago

Job Snapshot

Full-Time
Automotive - Motor Vehicles - Parts
Automotive

Job Description

Administer GAP claims as written in waiver addendum in a timely manner in order to meet department productivity and quality goals. Provide support for claims management.

Essential Duties and Responsibilities
• Provide excellent customer service by interacting with internal and external customers in a professional, courteous and ethical manner
• Acts as initial point of contact for all GAP Claims calls. Initiates claim on first point of contact.
• Track and monitor GAP Claims process, sending out notices at required timelines to customers and other entities to stay compliant with state and insurance regulatory statutes.
• Review any potential claim impacting information with an Adjuster in an effort to make the process more efficient and to reach department performa

Job Requirements

• Provide excellent customer service by interacting with internal and external customers in a professional, courteous and ethical manner
• Acts as initial point of contact for all GAP Claims calls. Initiates claim on first point of contact.
• Track and monitor GAP Claims process, sending out notices at required timelines to customers and other entities to stay compliant with state and insurance regulatory statutes.
• Review any potential claim impacting information with an Adjuster in an effort to make the process more efficient and to reach department performance and customer service goals.
• Answer incoming calls from contract holders, lien holders, insurance companies and dealers while providing prompt and courteous customer service in response to their needs.
• Proactively pursue information necessary to complete the claims calculations and documentation
• After claim completion, gather all necessary information related to the claim and set up for scanning and archiving.
• Stay up-to-date on CCC litigation and evaluate how changes will affect GAP claim procedures. Make recommendations to management on any procedural changes.
• Work in a team environment, assisting team members with completion of job duties as needed

Other Duties and Responsibilities
• Meet company guidelines for attendance
• Any other duties that can be safely performed as requested by management

Qualifications:

Education
High School diploma or equivalent

Experience
Two years customer service experience with direct customer contact in automotive or insurance industries.

Licensure/Certification
ASE Certification a plus
Total loss claims licensure a plus

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