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Job Requirements of Remote Administrative organization - Start Today:
Key Responsibilities:
- Respond to customer inquiries and resolve issues through phone, email, or chat.
- Process orders, updates, and account modifications promptly and accurately.
- Manage and return customer calls, including those received via voicemail.
- Maintain accurate records of customer interactions and account details.
- Collaborate with the customer service manager to address and resolve complaints effectively.
- Ensure customer satisfaction by providing prompt, friendly, and high-quality service.
- Answer inbound calls while maintaining professionalism and empathy.
- Proactively assist customers by providing information and resolving account-related concerns.
- Handle outbound calls to follow up on customer needs or inquiries.
- Work with internal teams to ensure seamless support and service delivery.
- Deliver superior service by actively listening, understanding customer needs, and providing tailored solutions.
- Resolve any service-related issues to uphold quality standards.
Recommended Skills
- Administration
- Customer Satisfaction
- Customer Service
- Expediting
- Service Quality
- Stress Management
Recommended Skills
- Customer Service
Do you meet the requirements for this job?
Remote Administrative organization - Start Today
We are seeking a Customer Service Representative to join our team and deliver outstanding support to our customers. In this role, you will handle customer inquiries and complaints, process orders and modifications, and escalate issues as necessary across various communication channels. To excel in this position, you should remain composed under pressure, demonstrate exceptional communication skills, and have experience using
Key Responsibilities:
- Respond to customer inquiries and resolve issues through phone, email, or chat.
- Process orders, updates, and account modifications promptly and accurately.
- Manage and return customer calls, including those received via voicemail.
- Maintain accurate records of customer interactions and account details.
- Collaborate with the customer service manager to address and resolve complaints effectively.
- Ensure customer satisfaction by providing prompt, friendly, and high-quality service.
- Answer inbound calls while maintaining professionalism and empathy.
- Proactively assist customers by providing information and resolving account-related concerns.
- Handle outbound calls to follow up on customer needs or inquiries.
- Work with internal teams to ensure seamless support and service delivery.
- Deliver superior service by actively listening, understanding customer needs, and providing tailored solutions.
- Resolve any service-related issues to uphold quality standards.
Recommended Skills
- Administration
- Customer Satisfaction
- Customer Service
- Expediting
- Service Quality
- Stress Management
Recommended Skills
- Customer Service
Recommended Skills
- Administration
- Customer Demand Planning
- Customer Satisfaction
- Customer Service
- Friendliness
- Optics And Eye Wear Duties
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Job ID: US-LA
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