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Job Requirements of Customer Support Representative (CSR) - Entry Level Training:
Customer Support Representative Requirements:
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Passion for hitting goals and a competitive spirit to improve results.
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Exceptional communication skills, both verbal and written.
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Previous customer service experience
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Ability to multitask, prioritize, and work effectively in a fast-paced, team-oriented setting.
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Strong problem-solving abilities and the aptitude to handle challenging customer situations with patience and empathy.
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Proficiency in using customer support software, CRM systems, and standard office applications.
Customer Support Representative Benefits:
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Competitive compensation commensurate with experience.
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Growth and advancement prospects within a rapidly expanding organization.
Do you meet the requirements for this job?
Customer Support Representative (CSR) - Entry Level Training
We are seeking a dynamic and sports-minded individual to join our team as a Customer Support Representative. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Support Representatives will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.
Customer Support Representative Responsibilities:
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Engage with customers providing personalized assistance and resolving inquiries promptly.
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Assist customers with product recommendations, order placement, and tracking.
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Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
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Provide information and updates on products and services.
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Maintain accurate customer records and ensure data integrity within the CRM system.
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Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
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Continuously stay updated on competitive trends, products, and industry news to better serve customers.
Customer Support Representative Requirements:
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Passion for hitting goals and a competitive spirit to improve results.
-
Exceptional communication skills, both verbal and written.
-
Previous customer service experience
-
Ability to multitask, prioritize, and work effectively in a fast-paced, team-oriented setting.
-
Strong problem-solving abilities and the aptitude to handle challenging customer situations with patience and empathy.
-
Proficiency in using customer support software, CRM systems, and standard office applications.
Customer Support Representative Benefits:
-
Competitive compensation commensurate with experience.
-
Growth and advancement prospects within a rapidly expanding organization.
Recommended Skills
- Customer Retention
- Customer Service
- Sales
- Teamwork
- Telecommunications
- Training And Development
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Job ID: RESOLVE
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