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Job Requirements of Customer Service Representative (Office and Administrative Support):
Skills/Abilities:
- Must have excellent written and verbal communication skills
- Reading comprehension with attention to detail
- Ability to interact and work with employees from various backgrounds and experience levels.
- Team player who fulfills commitments to customers with a positive attitude; able to work collaboratively and cooperatively with departmental leadership.
- Must have good problem-solving and decision-making skills and the ability to exercise sound judgment.
Work environment:
- Prolonged periods sitting at a desk and working on a computer
- High volume call center
- Variations of noise levels
Education and Experience:
- High School Diploma, GED, or Equivalent required
- Keyboard at a minimum of 35 WPM and accuracy at 96% or better preferred
- 6+ months of customer service and/or call center experience preferred
- Knowledgeable of MS Office - Word, Excel, and Outlook
Do you meet the requirements for this job?
Customer Service Representative (Office and Administrative Support)
The Customer Service Data Specialist is responsible for handling a high volume of inbound calls from customers, technicians, and field personnel. This position is responsible for building and maintaining account data, troubleshooting with technicians to activate accounts for live monitoring, and ongoing correspondence with customers regarding account information.
Duties/Responsibilities:
- Handle a minimum of 50 inbound phone calls per shift
- Build new accounts and ensure proper testing of alarm panels by field technicians
- Manage and respond to daily emails with proper email etiquette through Outlook.
- Utilize available resources to perform daily job responsibilities
- Process and respond to all customer requests received via phone and email
- Provide available customer reports as requested
- Provide world-class customer service to every contact
Skills/Abilities:
- Must have excellent written and verbal communication skills
- Reading comprehension with attention to detail
- Ability to interact and work with employees from various backgrounds and experience levels.
- Team player who fulfills commitments to customers with a positive attitude; able to work collaboratively and cooperatively with departmental leadership.
- Must have good problem-solving and decision-making skills and the ability to exercise sound judgment.
Work environment:
- Prolonged periods sitting at a desk and working on a computer
- High volume call center
- Variations of noise levels
Education and Experience:
- High School Diploma, GED, or Equivalent required
- Keyboard at a minimum of 35 WPM and accuracy at 96% or better preferred
- 6+ months of customer service and/or call center experience preferred
- Knowledgeable of MS Office - Word, Excel, and Outlook
Recommended Skills
- Attention To Detail
- Call Centers
- Cladding (Construction)
- Communication
- Customer Service
- Decision Making
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