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Experienced Collector in Greensboro, Nc

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Banner of Advanced Personnel Resources, Inc. company

Experienced Collector

Advanced Personnel Resources, Inc. Greensboro, NC (Hybrid) Full-Time
$33,800 - $37,960/Year

Our client in Greensboro is seeking a Seasoned Collector to join their team. The position is temp-to-hire, Monday through Friday.


As a Collector, you will be responsible for making outbound calls or receiving inbound calls on behalf of a third-party agency to collect overdue payments, taking appropriate actions, and documenting all activities in compliance with both State and Federal regulations.

Key Responsibilities:

  • Review the status of overdue accounts and initiate collection efforts by reaching out to customers.
  • Make outbound calls to discuss full payment options or negotiate alternative payment terms with customers, when appropriate.
  • Handle inbound calls, addressing any necessary follow-up actions related to account management.
  • Follow up with customers who have made payment commitments but have not honored them.
  • Coordinate with attorneys, insurance companies, and loan officers, as necessary, to help facilitate the liquidation of assets.
  • Use the Ontario/Artiva system to log "Action Codes" to track and document all actions taken on each account.
  • Maintain and update consumer account information as needed.
  • Direct incoming calls to the appropriate internal departments when applicable.
  • Consistently meet established performance targets and quotas on a monthly basis.
  • Provide guidance to consumers about how their accounts could impact their credit scores and available options for resolving their debts.
  • Adhere to all relevant State and Federal laws governing debt collection practices.

Recommended Skills

  • Administration
  • Clerical Works
  • Collections
  • Confidential Documentation
  • Data Entry

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Job ID: PD-SCFP

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