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Job Requirements of Core Services Administrator (RAF Mildenhall, UK):
· Manages and maintains the Wide Area Network/Local Area Network (WAN/LAN) infrastructure.
· Provides support in the deployment and configuration of comprehensive routing and switching network designs.
· Monitors network issues and outages in accordance with directives and guidelines and escalating them based on severity levels.
· Provides Network Infrastructure and Cyber Transport support, including maintaining Network Encryption devices (i.e., TACLANEs providing local Secure Internet Protocol Router Network [SIPRNet] connectivity).
· Diagnoses and troubleshoots Wi-Fi network and devices connected to Wi-Fi network.
· Supports information assurance by updating and maintaining content, classification, and protection of organizational Web sites, and Access management.
· Diagnoses, troubleshoots, and restores technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-functional devices (“all-in-one”), desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices); issues related to network access, network storage, email, and test and image desktops and laptops.
· Provides support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. Manages network user accounts on relevant systems and platforms.
· Provides End User Device Support (Voice, Data, and Video Devices). Performs computer systems maintenance and repair.
· Maintains servers, software systems, and networks. Diagnoses and resolves hardware, software, firmware, and network problems.
· Configures, maintains, and upgrades network connection devices, network hardware/software equipment, and automation equipment.
· Administer user accounts, file permissions, and print queues.
· Provides technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems.
· Provides Information Technology Services Management (ITSM) support, to include Incident/Problem, Change, Service Request and Knowledge Management support.
· Provides support for Systems Notices, Authorized Service Interruptions (ASI), and scheduled/unscheduled outages.
· Core Services Administrators possess and maintain DoDD 8570.01M/DoDD 8140 IAT II certification, as well as appropriate computing environment certifications.
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Core Services Administrator (RAF Mildenhall, UK)
Founded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide.
TechWerks is hiring a Core Services Administrator at RAF Mildenhall, UK!
Required Certifications:
· DoD 8570.01M IAT Level II Certification
· CCNA or better Certification
· TESA Certification (dependent upon location)
Minimum Qualifications:
· Minimum of four-year’s experience, of which at least three years must be specialized experience in administrating computer systems. General experience includes operations experience on a large-scale computer system or a multi-server local area network.
· Education: BA/BS in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance.
· Education and experience requirements may be substituted with:
o Master’s degree (in subjects described above) and three years general experience of which at least two years must be specialized experience.
o No degree and eight years general experience of which six years is specialized experience.
· Manages and maintains the Wide Area Network/Local Area Network (WAN/LAN) infrastructure.
· Provides support in the deployment and configuration of comprehensive routing and switching network designs.
· Monitors network issues and outages in accordance with directives and guidelines and escalating them based on severity levels.
· Provides Network Infrastructure and Cyber Transport support, including maintaining Network Encryption devices (i.e., TACLANEs providing local Secure Internet Protocol Router Network [SIPRNet] connectivity).
· Diagnoses and troubleshoots Wi-Fi network and devices connected to Wi-Fi network.
· Supports information assurance by updating and maintaining content, classification, and protection of organizational Web sites, and Access management.
· Diagnoses, troubleshoots, and restores technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-functional devices (“all-in-one”), desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices); issues related to network access, network storage, email, and test and image desktops and laptops.
· Provides support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. Manages network user accounts on relevant systems and platforms.
· Provides End User Device Support (Voice, Data, and Video Devices). Performs computer systems maintenance and repair.
· Maintains servers, software systems, and networks. Diagnoses and resolves hardware, software, firmware, and network problems.
· Configures, maintains, and upgrades network connection devices, network hardware/software equipment, and automation equipment.
· Administer user accounts, file permissions, and print queues.
· Provides technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems.
· Provides Information Technology Services Management (ITSM) support, to include Incident/Problem, Change, Service Request and Knowledge Management support.
· Provides support for Systems Notices, Authorized Service Interruptions (ASI), and scheduled/unscheduled outages.
· Core Services Administrators possess and maintain DoDD 8570.01M/DoDD 8140 IAT II certification, as well as appropriate computing environment certifications.
Recommended Skills
- Automation
- Cisco Certified Network Associate
- File System Permissions
- Finance
- Firmware
- Information Assurance
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