About this role:

Wells Fargo is seeking a Senior Product Manager who will have responsibility for the management of all servicing collateral that supports General Purpose, Co-brand, and Small Business credit card benefits. Additionally, this role will challenge existing processes and create new processes and procedures to ensure efficiency, optimize the customer experience, and reduce operational risk related to core benefit owned internal and customer facing content.

This role will lead the initiation, execution, and quality assurance on all core benefit content initiatives including the Guide to Benefits documents in both English and Spanish. This includes creating new Guide to Benefits documents across all channels, updating existing Guide to Benefits content and retiring Guide to Benefits when applicable. When material changes are required to the core benefit Guide to Benefits documents, this role will also execute Change in Terms notifications related to the applicable change. Core Benefit collateral management requires partnership with Core Benefits Product Management, third-party vendors, legal, compliance, product capabilities, Data & Analytics Team, marketing, translation services, and other cross-functional teams as applicable to ensure quality delivery of all internal and customer facing core benefit content and related Change in Terms notifications. Most importantly, this role will require a strong ability to ensure content accuracy through document version control and approval processes as well as comply with all marketing, content management, and applicable digital policies and procedures. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Drive the overall Guide to Benefits execution across all consumer and small business credit and co-brand products across all channels (statements, digital, and letter delivery) which includes change management, approvals, and document version control

• Develop and present new business ideas to senior leadership

• Retain all required approvals and tracking all core benefits documents

• Partner with internal stakeholders to implement, manage content changes/approvals, and support enhancements to the core benefit content as needed

• Support Guide to Benefits document changes in the Guide to Benefits letter delivery to support customer requested delivery of the Guide to Benefits in the contact centers

• Submit applicable Service Requests and Capacity Planning requests to support Guide to Benefits change management, customer Change in Terms notification and Guide to Benefits delivery

• Support inventory management in partnership with Support Inventory Management and key stakeholders

• Support channel optimization recommendations to ensure efficient and timely customer delivery of Guide to Benefits documents

• Manage and coordinate regular reviews of benefits content across all core benefit servicing and banker support materials across all channels

• Partner with internal stakeholders to coordinate updates for related content management platforms

• Manage and coordinate new card product Guide to Benefits launches

• Lead the Guide to Benefits consolidation and Guide to Benefits retirement efforts

• Manage and coordinate efficiency efforts to simplify Guide to Benefits management and content delivery

• Manage and coordinate content approvals from all required third party vendors

• Ensure accuracy and customer experience related to all Guide to Benefits and Change in Terms content

• Maintain accurate process and procedure documentation and support annual review of all procedure reviews

Required Qualifications:

• 4+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• A BS/BA degree or higher

• Agile experience

• Ability to negotiate, influence, and collaborate to build successful relationships

• Ability to work independently

• Excellent verbal, written, and interpersonal communication skills

• Strong organizational, multi-tasking, and prioritizing skills

• Servicing collateral management experience

• Experience in credit card benefits or insurance product management

• Document management and version control experience

• Reading proficiency in Spanish

• Experience managing English to Spanish document translation

• Knowledge of legal and compliance processes

• Knowledge and understanding of content review processes and procedures

• Understanding of digital content policy

• Third-party/vendor experience beneficial

• Ability to influence and negotiate with key partners for approvals

• Experience collaborating and partnering with internal partners and external vendors

• Ability to successfully operate in a complex and matrixed environment

• Proficient in Adobe Professional, and Microsoft suite software

Job Locations:

• 2200 Concord Pike, Wilmington, DE 19803

• 800 S. Jordan Creek Pkwy, West Des Moines, IA 50266

• 401 S. Tryon St, Charlotte, NC 28202

• 150 E 42nd Street, New York, NY 10017

Required locations listed above. Relocation assistance is not available for this position. Salary range is determined by location of the job.

Pay Range:

• NY - New York City Pay Range: $87,700 - $155,900 Annually

Job Expectations:

• Ability to travel up to 10% of the time

• This position is not eligible for Visa sponsorship

Job posting may come down early due to volume of applicants.

Pay Range

$80,400.00 - $143,000.00 Annual

Benefits

• Information about Wells Fargo's employee benefits

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Company: WELLS FARGO BANK

Req Number: R-260994-3

Updated: Wed Mar 22 00:00:00 UTC 2023

Location: NEW YORK,New York