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Collections Supervisor at Avnet

Collections Supervisor

Avnet Chicago, IL (Onsite) Full-Time
Who We Are:
At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet!

Job Summary:
  • Lead our North America B2B Collections team responsible for key National accounts
  • Manage day-to-day operations of the collections team and staff training (team of 5-7)
  • Provide guidance for the team in escalating accounts with high dollar or multiple unpaid invoices
  • Develop and implement enhanced collection policies and processes
  • Improve cash collections for the business's largest customers
  • Drive improvements in delinquent aging bucket %'s
  • Continually look for ways to increase team effectiveness and reduce bad debt expense
  • Assist in streamlining outsourced cash application function
  • Monitor cash receipt reports to understand trends to proactively manage collections
  • Partner with various teams and develop relationships to ensure positive collaboration
  • Assist with day-to-day, monthly, and year-end operations of the accounting department
  • Lead the team with large one-off projects
  • Ensuring effective communication across all business functions
Principal Responsibilities:
  • All elements of staff management for the team including: recruitment, training and development, performance management and ensuring the team are supported and motivated to achieve high standards of performance and KPI targets
  • Responsible for managing the negotiation of collections for our largest customers
  • Responsible for reviewing customer accounts for aging of unpaid balances, placing delinquent accounts on 'hold' status until payment arrangements are secured or payment plans/schedules are determined up to and including the transfer of outstanding customer accounts to collection agencies
  • Develops and maintains relationships with outside credit and/or collection agencies
  • Improving productivity through process improvements and actively supporting change management projects, identifying and implementing agreed changes
  • Producing and reviewing appropriate operational reports that analyze performance, investigate discrepancies and put in place plans to correct under performance or remediate errors
  • Overseeing the investigation and resolution of customer disputes to facilitate payment up to and including litigation
  • Making relevant recommendations by engaging with 3rd parties as required
  • Job Level Specifications:
  • Maintain a positive working relationships with the Sales team and our Customers despite Credit Holds and placing accounts for 3rd party collections
  • Excellent written and verbal communication skills
  • Ability to work independently while meeting objectives consistently
  • Excellent knowledge of MS office products especially MS Excel
  • Experience with AS400, Salesforce and Siebel is beneficial
  • Excellent decision-making skills
  • Work Experience:
  • Typically 4+ years relevant work experience
  • Education and Certification(s):
  • Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
  • Distinguishing Characteristics:
  • Bachelor's Degree in Accounting, Finance or related field
  • 5+ years of B2B credit and collections-related work experience
  • Management or supervisory experience
  • #LI-AMER

    What We Offer:
    Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.
    • Generous Paid Time Off
    • 401K and Pension Plan
    • Paid Holidays
    • Family Support (Paid Leave, Surrogacy, Adoption)
    • Medical, Dental, Vision, and Life Insurance
    • Long-term and Short-term Disability Insurance
    • Health Savings Account / Flexible Spending Account
    • Education Assistance
    • Employee Development Resources
    • Employee Wellness, Leadership Development and Mentorship Programs

    Benefits listed above may vary depending on the nature of your employment with Avnet.

    The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

    Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at
    (888) 994-7669

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    Job ID: 2326421172

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