Job Details

Job Location
Woodland Park Health Center - Portland, OR

Position Type
Full Time (30+ hrs. or more)

Education Level
QMHP Only

Salary Range
$76,549.00 - $81,811.00 Salary/year

Job Shift
Day

Job Category
Management & Sr. Management, Clinical

Description

Must be fully vaccinated for COVID-19. Fully vaccinated is defined as 14 days after completion of either the two-dose or one-dose vaccine series.

This position is located in NE Portland The schedule is typically Monday through Friday, 8:30 a.m to 5:00 p.m. This is a hyrid schedule, typically two days in office, three days remote.

The Program Manager is responsible for direct supervision and clinical oversight of the Child and Family services offered at Cascadia. Responsibility entails the day-to-day operations of the services including quality management of services, direction and supervision of assigned staff, oversight of compliance, data and billing reports, assessments and management of assigned caseloads. As a manager within Cascadias integrated health services, the incumbent will assure clients and families are connected with a primary care provider and as needed, an SUD practitioner.

The Child and Family Program provides services throughout the Portland metropolitan area with primary locations at each Cascadia Health Center. Child and Family services has a diverse team of qualified clinicians and case managers who provide services to youth and their families with a focus on strengthening them. Services provided are mental health individual and group counseling, crisis intervention, clinical case management and advocacy in collaboration with community partnerships. The clinical practice is respectful of culture and diversity, is family-centered and trauma-informed.

All incumbents must understand, appreciate and respect the diversity and cultural differences within the Cascadia community. It is expected that there is an awareness and sensitivity to the perspectives and perceptions of those we serve, as well as our colleagues. As Cascadia is Trauma informed, the incumbent must support a Trauma Informed Care Environment. With the high prevalence of trauma among individuals receiving behavioral health services, it is required that the incumbent understand the effects of trauma on health, coping, and other aspects of the lives of those we serve.

Essential Duties

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.

• Facilitate clinically focused team meetings; ensure that staff are up to date on program information
• Provide monthly supervision of staff, review documentation for completion and adherence to standards and best practice.
• Establish annual goals for the program; assess and review progress toward achieving goals with supervisor; and make revisions to plans, workflows and job aids to assure success.
• Serve as a member of the Health Centers Leadership Team
• Provide consultation and support for direct reports to ensure quality of care and services
• Recommend staffing adjustments as needed; collaborate with P&C to recruit and hire for vacant positions; and train new staff.
• Coordinate and direct client admission, track caseloads, provide assessments as needed.
• Attend community stakeholder meetings; serve as a Cascadia liaison with community stakeholders
• Coordinate relationships and MOUs with school districts.
• Assist in crisis situations as appropriate, including on-call rotation.
• Implement and oversee credentialing and training.
• File and respond to client grievances, investigate grievances with involved staff, and report to the Director and QM
• Maintain compliance with all internal standards and applicable Federal, State, City and County regulations; i.e clinical documentation, mandatory reporting, HIPAA, fire & safety regulations, etc.
• Establish annual revenue and strategic goals for the successful operation of services; review the monthly program budget(s) and make adjustments as needed
• Participate in scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
• Complete annul employee training requirements in order to understand how to conduct ethical work, for professional development, and stay in
• Serve as an agent of Cascadia always working to assure effective communication between client-facing staff and upper management
• Perform other duties as assigned.

Qualifications

Education:

• Must meet or be eligible to meet the requirements to be credentialed as a Qualified Mental Health Professional (QMHP) through MHACBO - a masters degree in a behavioral science field from an accredited college or university.

Experience:

• A minimum of two years clinical experience providing outpatient services with children or youth; experience may be services provided as a QMHA
• A minimum of one year providing staff supervision

Specialized Knowledge, Skills and Abilities:

• Advanced knowledge of culturally specific services
• Ability to perform a mental health assessment
• Knowledge of Trauma Informed Care, Motivational Interviewing and other Evidence Based Practices, and strength based philosophies
• Understanding of Recovery Model and Illness Management
• Knowledge of Microsoft Office Suite and the ability to provide simple reports

Other:

• Ability to commute to different locations as needed

Core Competencies

Leadership and Decision Making:

• Provides guidance and training support to other staff
• Influence and persuade or coach others into taking course of action
• Provides clinical knowledge such that it can inform the duties of other staff
• Leads in a way that supports best practice
• Makes decisions with some guidance
• Accountable for the work of others
• Generates revenue and is responsible for cost savings
• Identifies opportunities to improve methods, systems and procedures to increase productivity and to enhance services
• Problem solves
• Demonstrate responsibility for safety of consumers and staff
• Maintains confidentiality

Interpersonal:

• Excellent verbal and written communication skills
• Effectively engage with internal and external providers, and stakeholders
• Able to work both independently and as part of a team
• Demonstrates a work history of dependability
• Ability to problem solve
• Respect and honor clients rights, responsibilities and demonstrate professional boundaries and ethics.
• Represent the company effectively in a variety of settings and with diverse communities

Working Conditions

Environmental: Work is generally performed in an office setting or out in the community at schools and other locations.

Operating Hours: This position operates within standard daytime hours typically 8:30 am to 5:00 pm. This position requires the ability to work later hours at times to address program needs. Will require working on-call rotation

Mental: Meal periods and break are subject to interruption. Remaining aware and alert is critical to detect and address escalated, potentially volatile situations on occasion. Universal precautions should be taken due to exposure to disease, biohazards, noise and contaminants.

Physical Demands: Regular periods that involve being stationary at a workstation, typing documentation and reports. Ability to communication is constant as is the need to read and review documents, reports and contracts. On occasion, may bend or lift 20-50 lbs. On occasion may need to move quickly or run in order to avoid a crisis situation.

The Program Manager is responsible for direct supervision and clinical oversight of the Child and Family services offered at Cascadia. Responsibility entails the day-to-day operations of the services including quality management of services, direction and supervision of assigned staff, oversight of compliance, data and billing reports, assessments and management of assigned caseloads. As a manager within Cascadias integrated health services, the incumbent will assure clients and families are connected with a primary care provider and as needed, an SUD practitioner.

The Child and Family Program provides services throughout the Portland metropolitan area with primary locations at each Cascadia Health Center. Child and Family services has a diverse team of qualified clinicians and case managers who provide services to youth and their families with a focus on strengthening them. Services provided are mental health individual and group counseling, crisis intervention, clinical case management and advocacy in collaboration with community partnerships. The clinical practice is respectful of culture and diversity, is family-centered and trauma-informed.

All incumbents must understand, appreciate and respect the diversity and cultural differences within the Cascadia community. It is expected that there is an awareness and sensitivity to the perspectives and perceptions of those we serve, as well as our colleagues. As Cascadia is Trauma informed, the incumbent must support a Trauma Informed Care Environment. With the high prevalence of trauma among individuals receiving behavioral health services, it is required that the incumbent understand the effects of trauma on health, coping, and other aspects of the lives of those we serve.

Essential Duties

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.

• Facilitate clinically focused team meetings; ensure that staff are up to date on program information
• Provide monthly supervision of staff, review documentation for completion and adherence to standards and best practice.
• Establish annual goals for the program; assess and review progress toward achieving goals with supervisor; and make revisions to plans, workflows and job aids to assure success.
• Serve as a member of the Health Centers Leadership Team
• Provide consultation and support for direct reports to ensure quality of care and services
• Recommend staffing adjustments as needed; collaborate with P&C to recruit and hire for vacant positions; and train new staff.
• Coordinate and direct client admission, track caseloads, provide assessments as needed.
• Attend community stakeholder meetings; serve as a Cascadia liaison with community stakeholders
• Coordinate relationships and MOUs with school districts.
• Assist in crisis situations as appropriate, including on-call rotation.
• Implement and oversee credentialing and training.
• File and respond to client grievances, investigate grievances with involved staff, and report to the Director and QM
• Maintain compliance with all internal standards and applicable Federal, State, City and County regulations; i.e clinical documentation, mandatory reporting, HIPAA, fire & safety regulations, etc.
• Establish annual revenue and strategic goals for the successful operation of services; review the monthly program budget(s) and make adjustments as needed
• Participate in scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
• Complete annul employee training requirements in order to understand how to conduct ethical work, for professional development, and stay in
• Serve as an agent of Cascadia always working to assure effective communication between client-facing staff and upper management
• Perform other duties as assigned.

Qualifications

Education:

• Must meet or be eligible to meet the requirements to be credentialed as a Qualified Mental Health Professional (QMHP) through MHACBO - a masters degree in a behavioral science field from an accredited college or university.

Experience:

• A minimum of two years clinical experience providing outpatient services with children or youth; experience may be services provided as a QMHA
• A minimum of one year providing staff supervision

Specialized Knowledge, Skills and Abilities:

• Advanced knowledge of culturally specific services
• Ability to perform a mental health assessment
• Knowledge of Trauma Informed Care, Motivational Interviewing and other Evidence Based Practices, and strength based philosophies
• Understanding of Recovery Model and Illness Management
• Knowledge of Microsoft Office Suite and the ability to provide simple reports

Other:

• Ability to commute to different locations as needed

Core Competencies

Leadership and Decision Making:

• Provides guidance and training support to other staff
• Influence and persuade or coach others into taking course of action
• Provides clinical knowledge such that it can inform the duties of other staff
• Leads in a way that supports best practice
• Makes decisions with some guidance
• Accountable for the work of others
• Generates revenue and is responsible for cost savings
• Identifies opportunities to improve methods, systems and procedures to increase productivity and to enhance services
• Problem solves
• Demonstrate responsibility for safety of consumers and staff
• Maintains confidentiality

Interpersonal:

• Excellent verbal and written communication skills
• Effectively engage with internal and external providers, and stakeholders
• Able to work both independently and as part of a team
• Demonstrates a work history of dependability
• Ability to problem solve
• Respect and honor clients rights, responsibilities and demonstrate professional boundaries and ethics.
• Represent the company effectively in a variety of settings and with diverse communities

Working Conditions

Environmental: Work is generally performed in an office setting or out in the community at schools and other locations.

Operating Hours: This position operates within standard daytime hours typically 8:30 am to 5:00 pm. This position requires the ability to work later hours at times to address program needs. Will require working on-call rotation

Mental: Meal periods and break are subject to interruption. Remaining aware and alert is critical to detect and address escalated, potentially volatile situations on occasion. Universal precautions should be taken due to exposure to disease, biohazards, noise and contaminants.

Physical Demands: Regular periods that involve being stationary at a workstation, typing documentation and reports. Ability to communication is constant as is the need to read and review documents, reports and contracts. On occasion, may bend or lift 20-50 lbs. On occasion may need to move quickly or run in order to avoid a crisis situation.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

• Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following 30 days after hire date)
• VSP Vision Discount Plan
• 403(B) Retirement Savings (Pre and post-tax plans with matching contribution)
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Pet Insurance

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bicycle Reimbursement
• Discounted Fitness Memberships
• Trauma Support Team

Cascadia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact us at .

We are a healthcare provider and required to be in compliance with the COVID-19 vaccine mandate.