Description

Essential Duties and Responsibilities

• Conducts quantitative and qualitative research to include focus groups and interviews to assist in assessing DCHA's training needs. This includes serving as interview facilitator and results analyst; and prepares reports summarizing findings, conclusions and recommendations;
• Researches best industry and business training practices for application to DCHA Training Program's processes, protocols and activities;
• Conducts or attends a variety of meetings and structured activities to foster better understanding of DCHA training needs;
• Develops Training Plan;
• Develops a comprehensive District of Columbia Housing Authority (DCHA) Training Program including Certifications;
• Develops Agency procedural and Program training manuals with course outlines and content; develops other training content and materials as needed;
• Facilitates training program in various areas of specialization as determined by individual and organizational needs assessments, i.e., customer relations, communications skills, time management, interview techniques, self-motivation, proper workplace attitudes and behavior, conflict management;
• Develops and provides pamphlets, brochures, and other informational and training materials;
• Works with the ITD to design specific on-line training webinars for the DCHA Training Program. This includes creating demonstrations for HR Leadership review, input and approval; modifying as appropriate based on recommendations; running training webinar tests, and resolving any existing problems;
• Develops training curriculum and courses that will contribute to DCHA's managers and employees' increased knowledge of its processes, values, policies and protocols; recommends and/or utilizes vendors and vendor programs as appropriate;
• Provides training instruction through lectures, demonstrations, team exercises, group discussions, audiovisual aids, and role playing exercises at various DCHA locations;
• Selects or develops training aids including training handbooks, handouts, visual aids and webinars;
• Schedules classes based on training mandates, availability of classrooms and equipment;
• Plans, arranges and conducts workshops at various DCHA locations; engages DCHA management and employees in various training exercises;
• Manages DCHA's Performance Management System including tracking the progress of each DCHA department's required Mid-Year and Annual performance evaluation submissions;
• Develops and updates Performance Management System forms, instructions and brochures;
• Conducts workshops for all managers and supervisors on DCHA Performance Management System's mandates, rating periods, processes, procedures, requirements, forms, calculating ratings and submission timelines;
• Works with ITD to automate DCHA's Performance Management System. This includes all user processes, activities and forms; develops system design; creates demonstration for HR Leadership's review and input; modifying as appropriate based on recommendations; running system tests, and resolving any existing user issues and/or problems;
• Evaluates effectiveness of training and organizational development programs, and utilizes relevant evaluation data to revise or recommend changes in organizational objectives and methods;
• Develops and updates or participates in the development and updating of DCHA new employee Handbook.
• Prepares correspondence and regular and special reports, etc., to keep management officials informed of the status of organizational development and training mission;
• Keeps abreast of new and innovative training methods and resources that will enhance the overall effectiveness of the Organizational Development and Training Program;
• Performs other related duties as assigned

Minimum Requirements

Education and/or Experience

Bachelor's degree from an accredited college or university in human resources, education, business education or other related field; and a minimum of (5) five years' related experience; or the equivalent combination of education and experience which meets the minimum qualifications requirement may be substituted.

The District of Columbia Housing Authority (DCHA) conducts pre-employment screening on specified positions, which may include but is not limited to a criminal background check, drug and alcohol testing, verification of academic credentials, licenses, and certifications, and/or verification of work history.

This position has been designated by the department to require a drug and alcohol screening and background check. Finalist(s) for this position will be subject to drug and alcohol testing and will be required to consent to a pre-employment background check as a condition of employment.