Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Create digital experiences that enhance our customers’ lives at every touchpoint. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

American Express entered the travel agency business more than 100 years ago and today is one of the world’s largest Travel and Lifestyle Service networks. The Travel & Lifestyle Services (TLS) business provides differentiated value, extraordinary service, and unrivalled expertise to Card Members across 22 markets seeking leisure or business travel, as well as a variety of lifestyle and concierge services.

The Global Agent Experiences Product Team drives software product management, as well as the overall business strategy, with innovation at the heart of almost everything we do, utilizing a customer centric approach to product improvement.

How will you make an impact in this role?

This role provides an opportunity to become an integral part of a Global Product team. You will be responsible for equipping our travel consultants and Centurion Membership Managers with the knowledge and capabilities required to deliver unparalleled personalized service, working on our global point of sale products.

You will collaborate with other product and development teams across the organization to drive the outcomes to support key enterprise initiatives.

You will work closely with Technologies in a SAFe framework, supporting the Scrum teams responsible for technical development against our Product Roadmaps. You will partner with stakeholders at all levels to understand, solve and deliver key improvements to enable them to meet their goals and aspirations.

Your Responsibilities:

• The Product Owner will support and assist the Product Manager and the Director of Product Development.

• Conduct Impact Assessments for third party software enhancements to determine development needs for the front line, mid and back-office product development teams.

• Partner with third party vendors to design, develop and test product enhancements.

• Support the testing and implementation of quarterly capabilities releases including testing, collaboration with early adopters and communications and training teams.

• Support Travel Counselors and Front-Line Leaders with questions related to capabilities process, enhancements and issues identified.

• Partner with Global Product Support to identify and resolve issues while educating and building confidence in the capabilities.

• Execute agile standard methodologies for collaboration in a dynamic product development environment.

• Lead refinement of product backlog ensuring user stories meet the definition of ready, then work with the development team to execute.

• Maintain the team backlog and ensure user stories are aligned to underlying product outcomes.

• Translation of Business needs and requirements into clearly articulated features and user stories

• Support the Product Manager(s) in the identification of technical problems, and devise solutions as they relate to the current and future business environment.

• Recognize issues quickly and determine how to get a resolution through creative and effective problem solving.

• Participate in retrospectives to ensure lessons learned are carried forward in subsequent development activities.

• Support cross-functional collaboration with design, analytics, engagement, project management, and engineering.

• Identify and document gaps in end user experience from product launches.

• Support the team in coordination of activities and requests between various business and technology partners to ensure the core agile team remains on track to meet iteration deliverables.

• Support User Acceptance testing and deployment processes

• Lead product relationship with partners and vendors

• Requires strong organizational, technical, and creative problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures.

• Help the team develop products by making difficult tradeoffs and removing roadblocks.

• Contributing to various team ceremonies.

• Attend program increment (PI) planning, collaborate on story pointing and accept story assignment.

• Occasional business travel required. (Less than 10%)

Minimum Qualifications:

• Minimum 4 years travel industry experience

• Extensive knowledge of travel end to end booking processes and travel counselor workflows.

• A creative problem solver who is comfortable with ambiguity, challenging the status quo and with a proven ability to solve unstructured problems.

• Strong and proven organizational skills with the ability to track to and drive roadmap deliverables in a fast-paced environment with constantly changing priorities.

• Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration.

• A customer centric critical thinker, who can look at travel processes and identify opportunities to test, learn and transform a product through innovation, constant improvement, and user validation.

• Attention to Detail is critical. Ability to analyze and organize data, document technical details, process map and assess user needs.

• Ability to present data in clear and concise manner at all levels of the organization.

• Demonstrated ability to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk) both internal and external.

• Demonstrated ability to understand customer needs and translate them into business requirements.

• Ability to prioritize conflicting needs and requests and make informed decisions.

• Ability to function well in complex and cross-functional organizational structures.

• Strong interpersonal skills, assertive yet collaborative to engage and influence others.

Preferred Qualifications:

• Sabre knowledge preferred.

• Experience using Agile methodology, writing features and user stories, preferred.

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: United States

Other Locations: US-Arizona-Phoenix, US-New York-New York, US-Florida-Sunrise

Schedule Full-time

Req ID: 23004265