Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Training

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$97,800.00 - $161,300.00

Target Openings

1

What Is the Opportunity?

Oversees projects of a large size and/or complexity. Is responsible for training activities and strategies for Claim learning technology. Directs the analysis, design, development, and delivery of classroom, virtual, and blended learning curriculum to meet the technical and skill requirements of employees, vendors and business partners at various levels of the organization. Directs short and long-term planning strategies that include creating distance learning and virtual training organizational capabilities. Provides leadership and direction to a training team including coaching, mentoring and development. This role may manage others and may be a manager of managers.

What Will You Do?

• May manage the day-to-day work of direct reports.

• Assess and develop short and long-term planning strategies for optimizing learning technology by working with clients in support of business objectives.

• As needed, design, develop, and deliver comprehensive training strategy, programs, and curriculum, using the appropriate training methodology to meet training initiatives and enhance productivity for the business.

• Provides technical expertise to the Learning and Development teams.

• Develop and execute plans for onboarding, operationalizing, and optimizing enterprise learning technologies within Claim/Claim U; collaborate with enterprise learning teams on implementation planning.

• Provides value added consultation to Enterprise Learning and Line of Business Learning Functions to ensure our technology is being utilized in the most effective ways

• Engages, influences and inspires learning professionals and and the Claim organization to understand needs, adopt new technology and embrace changes and additions to our learning environment

• Assesses and develop short and long-term planning strategies and initiatives.

• Develops appropriate measures to ensure training initiatives are effective and in alignment with business strategy.

• Evaluates the results of training, determine effectiveness and recommend appropriate alternatives.

• Develop and manage Claim U technology budget, ensuring cost effective methods are utilized and business training needs are met.

• Identifies and deploys appropriate resources to meet client needs.

• Identifies, evaluates and may negotiate vendor alternatives. Manages vendor quality.

• Works with peers and business partners to identify areas where common learning technology solutions can be leveraged across businesses.

• Responsible for providing consistent performance feedback and coaching to staff.

• Completes formal performance reviews for staff and other HR administrative tasks as needed.

• Develops team goals and drive strategies to meet business objectives.

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s degree; or equivalent experience in adult learning techniques, educational/learning technologies, customer service or management preferred.

• 6+ years of professional experience preferred.

• 7+ years of experience in designing or implementing technology-based learning strategies and tools preferred.

• 2 years of management experience preferred.

• Professional training credentials preferred.

• Knowledge and proficiency in managing the following technology-based learning tools and resources: Learning Platforms, Web conferencing Tools, Skills Management System, Online Authoring Tools, Assessment/Survey Tools, Simulation Software, Embedded Help Tools, and Online Courseware.

• Extensive knowledge of learning and development, including needs assessment, curriculum development, course design, media selection, distance education, and online/web technologies and project management.

• Strong communication skills and presentation skills.

• Advanced organizational skills.

• Attention to detail.

• Strategic thinker.

• Self-directed.

• Strong ability to influence and negotiate.

• Ability to handle multiple priorities

• Advanced design, development, and facilitation principles preferred.

• Strong project management skills.

• Able to provide feedback and/or coaching to employees.

• Ability to provide leadership and guidance to staff.

• Ability to set clear objectives for staff.

What is a Must Have?

• Minimum of five years of work experience in supported or related business operation or other learning and development experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ([ Email address blocked ] - Click here to apply to Director, Learning & Development) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit [ Link removed ] - Click here to apply to Director, Learning & Development .