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Hospitality Operations Manager
Gift Of Life Donor Program
Philadelphia, PA (Onsite)
Full-Time
Who We Are:
Gift of Life Howie’s House (formerly Gift of Life Family House) serves as a home away from home for transplant patients and their families by providing temporary, affordable lodging, meals, and supportive services to those who travel to Philadelphia, Pennsylvania for transplant-related care. Gift of Life Family House is a 501(c)(3) non-profit charitable organization.
www.GiftofLifeHowiesHouse.org
What We Want for our GOL Howie’s House Hospitality Operations Manager:
We are an equal opportunity employer and support diversity in our workplace
Gift of Life Howie’s House (formerly Gift of Life Family House) serves as a home away from home for transplant patients and their families by providing temporary, affordable lodging, meals, and supportive services to those who travel to Philadelphia, Pennsylvania for transplant-related care. Gift of Life Family House is a 501(c)(3) non-profit charitable organization.
www.GiftofLifeHowiesHouse.org
What We Want for our GOL Howie’s House Hospitality Operations Manager:
- A dynamic, degreed individual with a minimum of five years of hotel, hospitality, customer relations or service management related fields is required.
- Possess and have demonstrated the ability to develop and carry out plans/goals, establish priorities and effectively multi-task.
- Participate in working on-call weekends, holidays, and inclement weather days as part of House on-call coverage.
- Demonstrated experience communicating effectively coupled with the ability to work with volunteers, co-workers, and contributors.
- Strong experience and proficiency with Microsoft Office is required.
- Outstanding benefits package including medical, prescription drug, dental and vision insurance; tuition assistance, and employer matched 403(b)
- Opportunity to work with welcoming, inclusive co-workers
- Be an integral part of a mission driven organization that supports transplant patients and their families
- Oversight of Guest Relations including:
- Overseeing guest admissions based upon policy and guidelines; assist in assuring accuracy of registration procedure and oversight gathering information for room statistics.
- Oversight of room scheduling, guest requests, check-in and check-out, and collaborate with Caregiver Lifeline Director Social Worker to prioritize families for eligibility to stay in Family House.
- Address families’ needs that arise during shift (i.e., arrange transportation, provide room rate reductions, etc.) and support guest adherence to House standards
- Provide emotional support to families in collaboration with Caregiver Lifeline team
- Oversight of Hospitality operations budget (operations & capital) & data
- Financial data analysis to support budget development, and trends
- Track Room revenue and expenses
- Maintain information on room/occupancy statistics
- Maintain transplant center utilization statistics
- Maintain supplemental guest stay records
- Oversight of Hospitality Operations Team (24/7)
- Oversight of the 24/7 schedule (including weekend and holidays)
- Oversight of full time hospitality staff, Resident Manager, interns and Relief Managers
-
House Volunteer Relations
- Oversee the hospitality Volunteers to assure that in-house volunteers are effectively and are actively engaged in providing guest services and that volunteers are provided with a positive and supportive environment in which to volunteer.
- Assign daily volunteer tasks related to House operations and coordinate volunteer substitutions.
- Oversight of contracted services (housekeeping, security, landscaping etc)
-
Oversight of Property and Fleet Management:
- Ensure on-going on-site property inspections to support overall facility functions at a high level
- Respond to property problems, schedule, and interact with appropriate GLDP staff and/or outside contractors (i.e., plumbers, electricians, cleaning, and maintenance crews etc.).
- Maintain inventory of House supplies and incorporate input from House Manager-Evening and Relief Managers.
- Ensure training and appropriate education to staff, residents, and volunteers in use of and response to House safety systems and alarm.
- Ensure routine inspections to all Gift of Life Howie’s House vehicles and schedule regular maintenance.
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Oversight of Volunteer Home Cook Heroes Program
- Community engagement program whereby groups provide daily dinner (brunch and dinner on weekends) service
- Support Home Cook Hero program by sharing program highlights to the Philadelphia transplant community.
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Support Community & Hospital Engagement
- Collaborate in Hospital engagement activities and data analysis
- Support planning and execution of House special events
- Oversee coordination of House Tours and .outside groups interested in performing service projects for House.
- Support House development initiatives (e.g. identify facility/operational needs; wish list needs)
-
Oversight of Guest Transportation Program
- Oversight of shuttle service and supplemental transportation services
- Assist with the recruitment and training of volunteer drivers and monitor drivers to ensure adherence to schedules and proper driving practices.
- Other Duties as assigned.
We are an equal opportunity employer and support diversity in our workplace
Recommended Skills
- Electronic Medical Record
- Leadership
- Nursing
- Hospitalization
- Diseases And Disorders
- Training
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Job ID: 2326326639
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