0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Hospitality Operations Manager at Gift Of Life Donor Program

Hospitality Operations Manager

Gift Of Life Donor Program Philadelphia, PA (Onsite) Full-Time
Who We Are:

Gift of Life Howie’s House (formerly Gift of Life Family House) serves as a home away from home for transplant patients and their families by providing temporary, affordable lodging, meals, and supportive services to those who travel to Philadelphia, Pennsylvania for transplant-related care. Gift of Life Family House is a 501(c)(3) non-profit charitable organization.

What We Want for our GOL Howie’s House Hospitality Operations Manager:
  • A dynamic, degreed individual with a minimum of five years of hotel, hospitality, customer relations or service management related fields is required.
  • Possess and have demonstrated the ability to develop and carry out plans/goals, establish priorities and effectively multi-task.
  • Participate in working on-call weekends, holidays, and inclement weather days as part of House on-call coverage.
  • Demonstrated experience communicating effectively coupled with the ability to work with volunteers, co-workers, and contributors.
  • Strong experience and proficiency with Microsoft Office is required.
What’s in it for you?
  • Outstanding benefits package including medical, prescription drug, dental and vision insurance; tuition assistance, and employer matched 403(b)
  • Opportunity to work with welcoming, inclusive co-workers
  • Be an integral part of a mission driven organization that supports transplant patients and their families
Some of what you’ll be doing as Gift of Life Howie’s House Hospitality Operations Manager:
  • Oversight of Guest Relations including:
    • Overseeing guest admissions based upon policy and guidelines; assist in assuring accuracy of registration procedure and oversight gathering information for room statistics.
    • Oversight of room scheduling, guest requests, check-in and check-out, and collaborate with Caregiver Lifeline Director Social Worker to prioritize families for eligibility to stay in Family House.
    • Address families’ needs that arise during shift (i.e., arrange transportation, provide room rate reductions, etc.) and support guest adherence to House standards
    • Provide emotional support to families in collaboration with Caregiver Lifeline team
  • Oversight of Hospitality operations budget (operations & capital) & data
    • Financial data analysis to support budget development, and trends
    • Track Room revenue and expenses
    • Maintain information on room/occupancy statistics
    • Maintain transplant center utilization statistics
    • Maintain supplemental guest stay records
  • Oversight of Hospitality Operations Team (24/7)
    • Oversight of the 24/7 schedule (including weekend and holidays)
    • Oversight of full time hospitality staff, Resident Manager, interns and Relief Managers
  • House Volunteer Relations
    • Oversee the hospitality Volunteers to assure that in-house volunteers are effectively and are actively engaged in providing guest services and that volunteers are provided with a positive and supportive environment in which to volunteer.
    • Assign daily volunteer tasks related to House operations and coordinate volunteer substitutions.
  • Oversight of contracted services (housekeeping, security, landscaping etc)
  • Oversight of Property and Fleet Management:
    • Ensure on-going on-site property inspections to support overall facility functions at a high level
    • Respond to property problems, schedule, and interact with appropriate GLDP staff and/or outside contractors (i.e., plumbers, electricians, cleaning, and maintenance crews etc.).
    • Maintain inventory of House supplies and incorporate input from House Manager-Evening and Relief Managers.
    • Ensure training and appropriate education to staff, residents, and volunteers in use of and response to House safety systems and alarm.
    • Ensure routine inspections to all Gift of Life Howie’s House vehicles and schedule regular maintenance.
  • Oversight of Volunteer Home Cook Heroes Program
    • Community engagement program whereby groups provide daily dinner (brunch and dinner on weekends) service
    • Support Home Cook Hero program by sharing program highlights to the Philadelphia transplant community.
  • Support Community & Hospital Engagement
    • Collaborate in Hospital engagement activities and data analysis
    • Support planning and execution of House special events
    • Oversee coordination of House Tours and .outside groups interested in performing service projects for House.
    • Support House development initiatives (e.g. identify facility/operational needs; wish list needs)
  • Oversight of Guest Transportation Program
    • Oversight of shuttle service and supplemental transportation services
    • Assist with the recruitment and training of volunteer drivers and monitor drivers to ensure adherence to schedules and proper driving practices.
    • Other Duties as assigned.

We are an equal opportunity employer and support diversity in our workplace

Recommended Skills

  • Electronic Medical Record
  • Leadership
  • Nursing
  • Hospitalization
  • Diseases And Disorders
  • Training
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 2326326639

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.