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Information Technology Director at Exploratorium

Information Technology Director

Exploratorium San Francisco, CA (Onsite) Full-Time


The Information Technology Director manages the Information Technology Department and its staff.  The Director of Information Technology’s primary responsibility is to oversee the streamlined operation of the IT department and to ensure it aligns with the business objectives of the organization. This individual’s principal goals are to plan, coordinate, direct, and design all operational activities of the IT department. The Director of IT will work closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. In addition, this person will have demonstrable knowledge and ability to implement hands-on project planning and trouble-shooting as necessary. This position reports to the Chief Financial and Operating Officer.



  • Manage Information Technology/Telecommunications Department and maintain budget compliance.
  • Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
  • Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
  • Accountable for the integrity, security, and reliability of all museum systems, 24/7.
  • Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
  • Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
  • Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
  • Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
  • Oversee provision of end-user services, including help desk and technical support services.
  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
  • Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
  • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  • Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
  • Analyze the museum’s systems and technology priorities, including voice and data, based on a clear understanding of the user’s perspective and needs.  Research, recommend and implement upgrades and new systems.



  • BS in Computer Science/Computer Management or related technical field or equivalent work experience.
  • Minimum 10 years’ experience in managing
  • Proven ability to manage all phases of a variety of systems projects, using sound judgment and prioritization.
  • Demonstrated ability to establish processes to understand the needs of the users and to provide mechanisms for responding to those needs.
  • Ability to manage vendor relationships including periodic review and renegotiation of contracts to insure the Exploratorium resources are utilized as effectively as possible.
  • Must be highly self-motivated. Must also be able to function effectively and co-operate with diverse, creative, and independent museum staff.
  • Proven ability to formulate and implement long-range systems’ plans.
  • Ability to work effectively within a budget and adhere to deadlines.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lift up to 75 lbs. and to move back and forth to separate buildings on same site several times a day.



This position is open until filled



This is a regular, full-time (37.5 hours per week), exempt position

Condition of Employment: Willingness and ability to provide proof of completed COVID-19 vaccination will be required. All medical or sincerely held religious belief exemptions regarding vaccination status will be considered.

The Exploratorium is proud to be an equal opportunity employer and values diversity, inclusion and respect.  We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.


Piers 15/17, San Francisco, CA 94111

Website: . No phone calls, please

The Exploratorium is committed to a diverse workforce.

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