Application Support Specialist

This is a full-time, remote position working collaboratively with colleagues across the US and Europe.

About Us: S44 is a power source for innovation that drives change, creates new markets and makes our world a better place. With a decade of experience working with leading automotive brands, our products and services have catapulted us into engagements in electromobility and energy sectors. As a digital experience company, we deploy strategy and design, user experience (UX), customer experience (CX), and technology to create products that bring us closer to a sustainable society and inter-connected marketplace. Driven by a shared value-set (team-oriented, leading by example, people-first, innovative, curious, and a shared growth-mindset), each of us understands the S44 vision, and how we plan to get there, together.

Who You Are: S44 is looking for an experienced Application Support Specialist to implement 2nd level support utilizing database such as MongoDB and/or SQL. You have strong computer troubleshooting experience with ticketing systems and are very comfortable working on different operating systems, including Windows, UNIX, iOS. You demonstrate strong analytical skills, the ability to quickly adapt to new processes and excellent communication and leadership skills.

What you Bring to the Team:

• Bachelor's degree in computer science, information technology or relevant experience in the field
• 3-5 years experience in 2nd level support utilizing database such as MongoDB and/or SQL
• Strong technical background in software development and support, including basic knowledge of Java, Javascript, Python, AWS and Docker
• Experience in using support tools, such as, JIRA, and Confluence
• Excellent communication and leadership skills
• Ability to work independently while applying critical thinking and sound judgement
• Strong problem-solving skills and ability to manage and prioritize workload
• Ability to work collaboratively with other teams within S44 and with offshore teams

Key Responsibilities at S44:

• Process 2nd and 3rd level support tickets in a timely manner
• Monitor and manage various applications, systems, interfaces and databases
• Participate and contribute to various project and client/partner status meetings to discuss project performance including ticket status, problem identification and deployments
• Create, manage, and suggest solutions to client facing applications, client guides, and internal documentation. Support a variety of systems and applications based on ITIL v3
• Align with automotive client needs for product launches and analysis
• Have a working knowledge of industry trends and technologies
• Work closely with external vendors

Within Your First Month, You'll:

• Learn about S44, our business model and product and service offerings
• Ramp up on our technology stack through peer-led training sessions

Within Your First 6 Months, You'll:

• Start to take over project work by collaborating with your peers
• Contribute ideas, ask questions, and raise concerns when encountering challenges
• Exhibit a strong understanding of all aspects of the systems that you work on
• Collaborate with your leads and project managers to define priorities and set delivery goals

What are the Benefits of Joining Our Team?

At S44, we take ultimate pride in our employees! By choosing a career at S44, you gain:

• Competitive compensation framework that creates a clear growth plan
• Discretionary profit-sharing bonuses
• Covered premiums for health, vision, dental benefits (buy-up options available)
• 15 Days of Paid Time Off (accrual of added days each year of employment)
• Unlimited sick leave program
• Paid parental leave program
• Flexible work hours
• 401K plans
• Continuous learning opportunities
• Virtual-first culture paired with a laidback team and casual dress

What to Expect from Our Selection Process:

While an advanced degree is not required, we seek passionate technologists who possess both technical and soft skills to excel on our team. Our selection process is designed to assess the whole candidate and foster a mutual match for you and us. The process includes:

1. Apply by submitting your resume; cover letters are optional.
2. The S44 Hiring Team reviews your application.
3. Introductory Interview with a member of the S44 Hiring Team to discuss what you are looking for in a role, as well as answer any high-level questions about us.
4. If your skills meet the position requirements, you will receive a link to complete a HackerRank Test. Here we will assess your technical and problem-solving skills. Once submitted, a technical team member will grade and rank your test.
5. Technical Interview using HackerRank or Microsoft Teams in order to dive deep into your technical and problem-solving skills.
6. Final Interview, either video or in-person, to enable our leaders to get to know you and give you the opportunity to share all your burning questions about S44, our culture, and your desired role.