The role of the Patient Care Coordinator is to serve as a liaison between the Clinical staff and the patient while the patient is under the care of CCRM, and to ensure that there are no gaps in the patient’s expenses, clinical care, or administrative needs.

The Patient Care Coordinator demonstrates knowledge and skills in the care of their fertility patients. The Patient Care Coordinator works with the Nurse Coordinators to facilitate care for the fertility patient. The Patient Care Coordinator reports directly to the Nurse Manager and/or Administrative Manager and takes daily direction from the Nurse Manager/Nurse Coordinators/Physician/ Administrative Manager in the coordination of clinical and administrative duties related to the care of infertility patients.
What You’ll Do Every Day
Meet with new patients along with the nurse.
Provide discharge teaching to all new patients after initial consult with physician. If immediate cycling is anticipated-will refer to primary RN. Will initiate checklist and chart audit at this point and sign out to RN when patient plan has been established.
Track and audit all patient consent forms through completion. Alert RN if deficiencies noted.
Track patient workup status to ensure current preconceptual labs, communicable testing, pap smear, annual exam and mammogram (if applicable) have been completed.
Send abnormal labs and preconceptual labs to RN to review with physician.
As needed, pull charts for patients due to be reviewed at the weekly ART meeting
Attend weekly ART meeting
Attend hormone meeting with the nurse team.
Provide support to the nursing staff as needed
Follow up with patients regarding missing consents/lab workup
Track and make sure IVF/FET Careplans are completed
Fax prescriptions to pharmacy per nurse instructions
Fax clinical information to insurance for pre-authorizations by request from pre-auth. team.
Answer patient calls and emails
Route patient questions, problems, complaints and concerns to appropriate personnel.
Coordinate patient clinical care with the nurse and physician in regards to maintaining and monitoring the testing and treatment cycle by scheduling all appointments according to the patient’s treatment protocol.
Release medical records to or obtain them from patients, authorized providers, and insurance carriers while maintaining strict compliance with HIPAA laws and regulations.
Maintain correspondence for physicians in regards to: New patient referrals, graduating patients, sharing of clinical notes, embryo transfer follow-ups, pregnancy outcomes, and birth congratulations.
Oversee out of town patient lab work and results.
Works with nursing team to follow up and ensure lab work is attached to chart when received
Sign out to nursing team at end of the day, results pending and attempts made to resolve pending status.
Oversight of processes, implementation of processes to ensure that the IVF process runs smoothly for patients.
Work with the Nurse Manager to act as a liaison for difficult situations and patient issues
Other duties as assigned
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, tasks, duties, or responsibilities that are required of this position. Duties, responsibilities, tasks, and activities of this position are subject to change at any time with or without notice.
Required Knowledge, Skills and Abilities
Must be well organized with excellent communication skills.
Must demonstrate specific administrative assistant skills (see job responsibilities).
Must have excellent customer service skills, demonstrate the ability to be an effective team member, and perform duties that are delegated to them.
Education and Experience
Valid CMA or equivalent experience strongly preferred
Associates degree or other related technical education preferred
Previous medical work in the Women’s Health/Fertility field strongly preferre
College degree preferred but not required.
Must be proficient on the computer.
Supervisory Responsibilities
None
Working Conditions
This job operates in a professional office and clinical setting. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets.
While performing the duties of this job, the employee is regularly required to communicate with others. The employee is frequently required to sit; will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; operation of standard office machines and equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Why Join CCRM Fertility?
As one of the leading providers of fertility services in the nation, CCRM is comprised of the best people in the industry. If you have a desire to be a part of an enthusiastic team, help patients achieve their dreams of parenthood, and grow both professionally and personally, CCRM may be the right place for you. CCRM offers competitive pay and benefits, growth opportunities, and an environment supportive of the success of our teams.
What we Offer our Team Members
Competitive pay and bonus opportunity
Medical, dental and vision benefits
401(k) with Company match
Paid time off and holiday time
Professional development opportunities
Job training and cross training opportunities
FLSA Status
Non-Exempt (hourly)
Pre-Employment Requirements
All offers of employment are conditional upon successful completion of pre-employment screenings, including a criminal background check, drug screen, professional reference checks, and verification of your eligibility and authorization to work in the United States. Some positions may also require verification of your education, professional licensure and/or certifications, and prior employment.
Who Is CCRM Fertility?
CCRM Fertility is a global pioneer in fertility treatment, research and science. Founded by Dr. William Schoolcraft 35 years ago, CCRM Fertility specializes in the most advanced fertility treatments with deep expertise in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. CCRM Fertility leverages its own data and a dedicated team of in-house reproductive endocrinologists, embryologists and geneticists to deliver industry-leading outcomes.
CCRM Fertility has 34 locations in North America, serving patients in 12 major metropolitan areas, including Atlanta, Boston, Dallas-Fort Worth, Denver, Houston, New Jersey, New York, Northern Virginia, Minneapolis, Orange County, San Francisco Bay Area, and Toronto.
CCRM Fertility is a proud strategic partner of Unified Women’s Healthcare, a focused women’s health company that strategically operates, affiliates, or invests in business that drive better outcomes and experiences for patients for every milestone and moment of her healthcare journey. For more information, visit www.ccrmivf.com .
Equal Employment/Anti-Discrimination
We are an equal opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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