Hybrid Work schedule: Eastern Required to be in office Monday and Wednesday with the voluntary option of Thursday.

• **Start Day will be required to work on-site**

Must Be Local to work location as candidate will be needed to work on a Hybrid schedule based on location above.

Reason for contingent headcount? To complete credit investigation for received credit applications

What is the project(s) name? In House Credit Investigation

What are the key objectives for this resource (project summary)?

To complete all requested credit investigation at or exceeding dealer service levels. Phone-based role where you will be needed to make inbound and outbound calls and strive for daily phone service of 100%.

Scope of work: Includes the below items, via inbound/outbound phone calls to credit applicants and use of approved credit investigation tools:

o Verify Proof of Residence

o Verify Proof of Income

o Verify Phone Number

o Investigate/Verify Initial Fraud Alerts

o Investigate/Verify Extended Fraud Alerts

o Investigate/Verify Active-Duty Military Fraud Alerts

o Submit SSA-89 forms

Respond to requests for additional investigation (Returned via ARW when investigation request is received to the Credit Analyst (CA) advising that it is outside of scope.

Follow all credit investigation policies and procedures as outlined in articles found in SRM Knowledge and FOPP (see links above), using the proper credit investigation tools and proper notation of applications.

Communicate in a professional manner.

Always maintain a high level of professionalism in verbiage and tone when interacting with applicants and leaving messages.

What specific Our Client departments will they interact with? Our Client DSC Credit Teams

Must Haves:

Must Be Local to work location as candidate will be needed to work on a Hybrid schedule Starting the first week of June.

• Hybrid Work Schedule: Eastern Required to be in office Monday and Wednesday with the voluntary option of Thursday. **Start day will be required to work on-site**

• Excellent written and communication skills
• Phone based experience (inbound/outbound calls)
• PC literate with good typing skills (25-30 WPM)
• Minimum education level of a high school graduate
• The expectation is that these people will be available to work on 5 days a week with two of those days being Saturday and Monday mandatory.

Required Work Hours:

8 AM-7 PM Monday Sat. in each applicable time zone. There will be a variety of scheduling options within the 11 hours (i.e.: 8-5 PM, 9-6 PM, 10-7 PM, 11-8 PM, etc. with hour lunch) as each time zone will have flex shifts to cover high volume days, Monday and Saturday. For business continuities the 4 corporate partners will have Sunday and one of the following weekdays off: Tuesday, Wednesday, Thursday or Friday.

**Holidays Off: Thanksgiving and Christmas

• This is a long-term role that the managers can see the candidate moving into a Contract's Analyst role full time but this is based on the business need and performance.
• This is an entry level role
• Collections/Customer Service background is fine

Dress Code

Guidelines for appropriate attire

You should wear business attire when you are representing the Company. These instances may include interactions with dealers, suppliers, visits with special guests, or other similar situations. However, a day spent in the office may allow for a more casual choice.

Although it is not feasible to list every type of attire that is acceptable or unacceptable, the following guidelines will help you determine what is appropriate to wear to work. Clothing should always reflect a professional image, be clean and neat in appearance and fit in a manner that is appropriate for a business environment.

Examples of appropriate attire:

Suits and ties

Sports coats and slacks

Skirts and dresses

Capri/cropped pants

Jeans (standard/classic fit)

Sleeveless tops

Dress sandals, open-toed shoes

Clean, neat athletic shoes

Examples of inappropriate attire:

Clothes with holes, rips, fraying, etc.

Halter tops, spaghetti straps, strapless tops, tank tops, muscle shirts

Flip flops, beach sandals

Sweatpants

Shorts

T-shirts with printed logos (shirts with Our Client logo are acceptable)

Attire that would typically be worn to the beach, gym, or dance club