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Infrastructure & Operations Endpoint Support Engineer at Ageatia Global Solutions

Infrastructure & Operations Endpoint Support Engineer

Ageatia Global Solutions Racine, WI (Onsite) Full-Time

Description:
  • Documented experience in multiple of the following endpoint technologies:
  • SCCM/MECM Administration
  • Group Policy Management
  • Endpoint Security Tools (BeyondTrust a plus)
  • Office 365 Tenant Administration
  • Intune Device Management (Mobile & Windows)
  • JAMF
  • Ability to ensure that incident tickets and outages are responded to and resolved in accordance with Service Level Agreements (SLAs) for their assigned platforms/services
  • Continuously document and review recommended best practices to aide in continuous improvement and decreasing Mean Time to Repair (MTTR)
  • Provide escalated technical support for Tier I and Tier II technical personnel.
  • Experience in device compliance and reports/ Log Analytics
  • Analyze incident ticket statistics to provide recommendations on ways to eliminate any developing negative trends.
  • Inform team members and managers of important issues and information which will enhance client satisfaction and team performance.
  • Contribute in the testing and development of training material, Standard Operating Procedures (SOPs) associated with new products, services and equipment.
  • Work with internal and external resources to accurately test enhancements.
  • Perform training for Tier I and Tier II technical personnel

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