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Customer Service Representative at

Customer Service Representative

Reading, PA (Onsite) Full-Time
Customer Service Representative
Pay Rate: $49,000 - $70,000/yr
Location: Reading, PA 19605

Job Summary:

Provide intermediate level customer service/support functions, with an emphasis on telephone contact, answering customer questions about products, price and delivery, taking orders, and expediting orders.

Roles & Responsibilities:

1. Answer customer inquires for all customer types, including our larger, more established customer accounts (verbal, fax or other):
  • Quote price and delivery
  • Provide proper part numbers
  • Provide order status and other pertinent information
  • Other duties may be assigned

2. Process customer orders, including system and project related requirements, entering orders on the computerized order entry system, and assigning the following:
  • Customer number P.O. number
  • Price codes Part numbers/quantity
  • Commission terms
3. Research customer problems/complaints, troubleshooting and expediting orders via interdepartmental channels.

4.Knowledge of Product to provide basic technical assistance to our customers.

5. Serve as a liaison to regional sales representatives and manufacturer representatives, providing product and customer related information to service our customers.

Core Competency Requirements:
  • Customer Focus
  • Strategic Thinking
  • Business Knowledge
  • Functional Excellence
  • Integrity & Ethics
  • Results Drive/Initiative
  • Communications
  • Professional Maturity
  • Establishes Priorities
  • Builds Talent
  • Team Leadership
  • Empowers Others

Required Qualifications:

Education and Experience:
  • High school diploma or college degree preferred.
  • Minimum of 3-5 years previous customer service experience.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to:
  • Sit
  • Use hands to finger, handle, or feel and talk or hear
  • Occasionally required to stand
  • Walk and reach with hands and arms.

Preferred Skills:
  • Communication Skills:
  • Strong written and verbal communications skills.

Computer Skills:
  • Must have strong Microsoft Office, SAP R/3 and Outlook (a plus).
  • Minimum typing speed of 60 wpm.

Problem Solving:
  • Identifies and resolves problems in a timely manner
  • Gathers and analyzes information skillfully
  • Develops alternative solutions
  • Works well in group problem solving situations
  • Uses reason even when dealing with emotional topics

Project Management:
  • Develops project plans
  • Coordinates projects
  • Communicates changes and progress
  • Completes projects on time and budget
  • Manages project team activities

International Order:
  • Processing knowledge, payment terms and logistics.

Benefits (employee contribution):
  • Health insurance
  • Health savings account
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Life insurance
  • Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recommended Skills

  • Customer Service
  • Operate Cash Register
  • Retention Management
  • Promote Customer Loyalty Plan
  • Clerical Works
  • Attentive
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